CX Project Manager, Olo
$54.7-74.5k
+ Company Equity + This role is also eligible for incentive compensation
More information about location
On-demand commerce platform for restaurants
Job no longer available
On-demand commerce platform for restaurants
501-1000 employees
Job no longer available
$54.7-74.5k
+ Company Equity + This role is also eligible for incentive compensation
More information about location
501-1000 employees
Company mission
To give customers better, faster, and more personal service from the restaurants they love through its digital ordering and delivery platform.
Role
Who you are
- 2+ years experience managing customer relationships, account management, or relevant project management work
- Proven ability to demonstrate resourcefulness by effectively leveraging cross-functional peers and subject matter experts (SMEs) to address challenges and accomplish tasks, ensuring appropriate collaboration and engagement across teams
- Demonstrated track record of strong verbal and written communication to effectively drive key points across to a broad audience
- Ability to autonomously manage work and projects
- Preferred experience with Asana, Jira, Salesforce, Google Suite and Zendesk
What the job involves
- Olo's Customer Experience Project Management Team works with customers from kickoff to launch, and manages the relationship throughout the project
- We are looking for an experienced project manager who is focused on providing great hospitality and appreciates the art of collaboration to join our team
- Reporting to the Team Lead Project Manager, you will own key relationships with our restaurant brands while navigating multiple internal teams with expertise
- Our Project Management team sits at the forefront of innovating our implementation process, and you will have the opportunity to join Olo at a pivotal point in our growth post-IPO
- You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC
- Lead the execution of a portfolio of projects with varying levels of complexity to ensure successful outcomes
- Champion customer’s needs when working with multiple stakeholders on project execution
- Monitor the full project lifecycle from start to finish
- Develop project plans based on contract scope and schedules
- Actively participate in resolving key project issues presented by customers and Implementation team members
- At times, provide recommendations on initiatives to improve deployment velocity in collaboration with Olo leadership and the Project Management Team
- Effectively partner with cross functional teams responsible for all stages of implementation projects including customers and Olo functional representatives to ensure cohesive communication
- Assist customers with the identification and execution of their unique goals
- Adhere to project scoping and develop a relevant project plan
- Conduct frequent reviews to ensure all project deliverables are progressing to deliver on time
- Some travel may be required to support our customers in person
Our take
In recent years, there have been dramatic changes to the way the catering industry operates. The benefits of pandemic-imposed structures, such as digital ordering interfaces and delivery infrastructure, have outlived the reason they were brought on, as many restaurants have found these digital solutions provide both operational efficiency and additional revenue.
Olo provides all-in-one digital ordering and delivery platforms for restaurants, providing software interfaces for digital payments, menus and ordering, in addition to on-demand delivery. The platforms are provided in both mobile and web formats and facilitate both traditional and alternative ordering systems such as at kiosks, drive-thrus, and voice automated ordering. Whilst the company certainly faces competition from the variety of alternative digital ordering platforms for the catering industry, it stands out by providing an all-in-one solution, instead of focussing on just one area.
The company has partnered with catering giants such as Denny's and The Cheesecake Factory, whilst also providing affordable systems for small independent businesses. The latest addition to its offerings is the commercially available "Borderless" functionality, which has the potential to speed up and streamline payment at venues across Olo's network.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2019
$100m
SERIES D
Jan 2019
$18m
EARLY VC
Total funding: $181.3m
Company benefits
- Premium healthcare coverage
- For you and your family
- 20 days PTO, 10 sick days +
- 4 mental health days
- Flex work policy + remote office stipend
- 401(k) Match
- Company Equity
Company HQ
Tribeca, New York, NY
Articles
Leadership
Noah Glass
(CEO)Experience as International Expansion Manager of Endeavor Global, Inc. from 2003 to 2005. CEO of GoMobo.com since 2005.
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