Workplace Experience Manager , Zocdoc
$90-120k
API connecting patients to doctors
Job no longer available
API connecting patients to doctors
1001+ employees
Job no longer available
$90-120k
1001+ employees
Company mission
To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.
Role
Who you are
- Autonomous, urgent, and creative
- Highly organized and attentive to detail
- Passionate about creating a welcoming and efficient office environment that supports employee productivity and well-being
- Motivated to track metrics, analyze data, and implement improvements to enhance the overall workplace experience
- Someone who thrives in a fast-paced, dynamic environment where you have to juggle multiple priorities and adapt to ever-changing needs
- Customer service focused - you view your role as an opportunity to create a more productive and fulfilling work environment
- Serious about your work, but not about yourself
- Meaningful (5+ years) experience in office operations management, with at least 3 years in a supervisory role where you hired, trained, and built scalable processes that support employee needs
- Strong organizational skills. The office has complex needs, so multitasking and problem-solving abilities are essential
- Excellent customer service skills
- A data driven and analytical mindset - you like numbers to support your decision making
- Strong tech skills; you will need to operate on different technology platforms throughout the day (Google Suite, Slack, internal ticketing and messaging system (Jira), online ordering system)
- Demonstrated admin, coordinator, or equivalent experience (preferred)
- Strong written and verbal communication skills
- Passion for delivering high-quality, service-driven support. You build structured, effective systems for office processes
- A consultative and confident approach in leading and developing your team. You provide direction while empowering your team to anticipate employees’ expectations
- A fundamental understanding of resource management and budgeting. You’re skilled at balancing costs and service quality
- The mentality of an entrepreneur/owner and a strong bias to action. You’re proactive in solving challenges and ensuring all processes meet the highest standards
- Superb communication skills! You value transparency and know how to keep stakeholders informed and supported
- Humility. You believe in treating all people with dignity and respect, regardless of title or tenure
- Ability to lift and carry up to 40 pounds as needed for supply inventory, shipping/receiving, and office logistics
- Spanish speaking a plus
What the job involves
- Zocdoc’s most important asset is our people. As a Workplace Experience Manager, you’ll play a key role within our Workplace Team, which is responsible for solving problems and helping create a wonderful place to work.
- A successful candidate in this role is hyper-organized and a self-starter who’s motivated by creating a strong and productive team culture! Are you ready to help us continue to build upon our vibrant office culture through collaboration, teamwork, and inspired problem-solving?
- Coaching and leading a team of workplace experience professionals, establishing a culture of service excellence, accountability, and proactive support for employees and visitors
- Implementing and refining structured processes, ensuring that they are scalable, efficient, and adaptable
- Establishing and monitoring KPIs and SLAs to assess workplace support, employee experience, and operational efficiency, aiming for continuous improvement
- Collaborating with cross-functional partners (HR, Recruiting, IT, Finance) to align workplace services, ensuring consistent, smooth experiences for employees
- Supporting office budget management and cost-saving initiatives, maximizing resources while maintaining the quality of employee experience
- Working alongside our office coordinator by welcoming guests, clients, and candidates, connecting them to the people or resources they’re seeking
- Giving friendly, top-notch office assistance to all Zocdoc’rs
- Establishing evaluation criteria for our office amenities (free lunch, snacks, drinks, etc.) to ensure they are valued by employees and contribute to increased in-office presence and productivity
- Handling all office logistics, including facility maintenance (HVAC), supplies, shipping/receiving (up to 40 lbs), and vendor management
- Supporting other office services, such as assisting with in-office meetings, events, and basic facilities-related requests
- Triaging our internal email and ticketing system
- Assisting with new hire onboarding & orientation logistics
Our take
The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the healthcare experience by putting the patient first.
The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.
The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Going forward, Zocdoc will continue to invest in its platform to optimize its services for its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$150m
GROWTH EQUITY VC
Aug 2015
$130m
SERIES D
Total funding: $374m
Company benefits
- 100% paid employee health benefit options
- Vacation and parental leave packages
- Lunch and snacks on us (in-office)
- Cell phone reimbursement
- Corporate wellness programs with Headspace and Peloton
- Employer funded 401(k) match
Company HQ
SoHo, New York, NY
Leadership
Oliver Kharra
(CEO & Co-Founder)Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains
Nick (Nikhil) Ganju
(Co-Founder)Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years
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