Senior Customer Success Manager, Sailpoint
Central
$101.9-189.3k
More information about location
Identity governance & cloud identity management
Be an early applicant
Identity governance & cloud identity management
1001+ employees
Be an early applicant
$101.9-189.3k
More information about location
1001+ employees
Company mission
To equip every enterprise to effortlessly manage and secure access to applications and data through the lens of identity – at any speed, at any scale.
Role
Who you are
- You bring a strong track record of strategic engagement, problem-solving, and account management, and you're comfortable managing multiple priorities in a fast-paced environment
- 5–7+ years of experience in Customer Success, Account Management, or related roles in SaaS or enterprise software
- Proven ability to manage complex customer relationships and deliver results
- Strong communication and relationship-building skills, with an ability to influence across different roles and levels
- Experience working cross-functionally with Sales, Support, and Product teams
- Familiarity with tools such as Salesforce, Gainsight, or other CSM platforms
- Industry expertise relevant to our customer base
- Strong organizational and time-management skills; able to manage multiple priorities effectively. What Success Looks Like
- Customers and colleagues see you as a reliable and strategic partner
- You maintain high retention and satisfaction across your portfolio
- You proactively identify and close growth opportunities through strong customer engagement
- You consistently contribute to team knowledge-sharing and execution of best practices
What the job involves
- As a Senior Customer Success Manager, you will manage a portfolio of high-value customers, helping them achieve measurable business outcomes while driving product adoption and satisfaction
- You will serve as a trusted advisor, ensuring customer retention and growth by aligning our solutions to their evolving business needs
- In this role, you’ll work closely with cross-functional teams including Product, Sales, and Support to ensure seamless customer experience
- You'll oxwn day-to-day relationships and success planning for a portfolio of strategic or high-impact accounts
- Collaborate with customers to define goals, success metrics, drive adoption plans and ensure long-term satisfaction and retention
- Drive product adoption and identify opportunities for value expansion and renewal
- Act as a trusted advisor to customers, connecting their objectives with our product capabilities. Customer Advocacy & Engagement
- Partner with internal teams (Sales, Product, Support) to advocate for customer needs
- Deliver regular business reviews, and success plans
- Identify and mitigate risks proactively, ensuring customer satisfaction and retention
- Leverage and contribute to customer success playbooks and templates
- Share feedback with internal teams to help improve products, services, and customer experience
- Identify patterns across accounts to suggest scalable improvements or new approaches
Our take
SailPoint is a leader in identity management, founded in 2005 to help businesses mitigate security risks. The company went public in 2017 and was acquired by Thoma Bravo in 2022.
SailPoint’s products harness AI and machine learning to automate and streamline identity management, appointing the appropriate access to different identities operating in a business. Its solutions have evolved alongside innovations in the space, and the company remains a top choice for enterprises worldwide.
To continue keeping pace with advancements in the market, SailPoint has acquired identity solutions startup SecZetta. With this move, SailPoint says it will be able to further help its clients consolidate their identities and organize their workforce data. The company also partnered with Simeio, a leading provider of Identity and Access Management services, to enhance both companies’ security capabilities and protection measures.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Dec 2014
$0.3m
EARLY VC
Nov 2010
$0.6m
GRANT
Total funding: $21.8m
Company benefits
- Health and wellness coverage: Medical, dental, and vision insurance
- Disability coverage: Short-term and long-term disability
- Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
- Additional life coverage options: Supplemental life insurance for employees, spouses, and children
- Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
- Financial security: 4019k) Savings and Investment Plan with company matching
- Time off benefits: Flexible vacation policy
- Holidays: 8 paid holidays annually
- Sick leave
- Parental leave: Paid parental leave
- Employee Assistance Program (EAP) and Care Counselors
- Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
- Health Savings Account (HSA) with employer contribution
Company HQ
Four Points Centre, Austin, TX
Leadership
Mark McClain
(CEO)Operating Advisor at Elsewhere Partners. Previously and SVP of Software Marketing at Sun Microsystems and a VP of Worldwide Marketing at IBM Tivoli Software.
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