Product Support Representative, DAT

Salary not provided

$22.50/hour + Stock Purchase Plan

Salesforce

Junior and Mid level

Remote from US

More information about location

Digital freight marketplace

Job no longer available

Digital freight marketplace

1001+ employees

B2BMarketplaceLogisticsFreightAnalyticsSaaSDelivery

Job no longer available

Salary not provided

$22.50/hour + Stock Purchase Plan

Salesforce

Junior and Mid level

Remote from US

More information about location

1001+ employees

B2BMarketplaceLogisticsFreightAnalyticsSaaSDelivery

Company mission

To deliver actionable information and solutions that help customers succeed.

Job

Company

Role

Who you are

High School Diploma or equivalent required
2-4 years of experience in customer service in a high volume call center environment
CompTIA A+ certification is strongly preferred

What the job involves

DAT is looking for a Product Support Rep III to join our Customer Support team in based in Beaverton, OR
Operating within a phone queue framework, you'll be the pivotal link between DAT customers and technical solutions, promptly responding to inbound calls, emails, and chats
Your role will focus on delivering exceptional technical customer support, addressing support requests, and acting as a trusted technical advisor for DAT's supported products
Respond to inbound calls, emails and chats from customers, and deliver exceptional customer support
Respond to support requests and acts as a technical advisor for DAT supported products
Assist product development by being a voice of the customer and expressing problems, concerns, and requests
Provide training to customers on DAT products
Respond and resolve billing inquiries, maintain accurate customer information
Respond to intermediate network connectivity issues
Proactively produces Shelf articles and Salesforce Knowledge Base documents
Manage and update customer information

Our take

DAT Freight & Analytics operates the largest truckload freight marketplace in North America, deploying freight-matching and analytics solutions to companies all across the freight logistics industry. At its core, the company exists to help businesses optimize their freight operations and achieve pricing power over a hyper-dynamic marketplace.

The company derives its data from the millions of freight matches powered by its platform, as well as a database of market transactions. This enables it to provide transportation brokers, carriers, industry analysts and other organizations with clear and actionable insights into market trends.

Having been a market leader for over 40 years, the company has grown from being a single bulletin board at a gas station in Oregon to seeing its technology deployed to millions of end users. DAT has been consistently focused on R&D and the expansion of its offering, including by acquisitions such as that of the freight-matching Convoy Platform.

Steph

Company Specialist at Welcome to the Jungle

Insights

9% employee growth in 12 months

Glassdoor (3.6)

Company

Company benefits

Remote/hybrid flexibility
20 days PTO from day one, plus 10 paid holidays annually
Wellness allowance
Parental leave
Career development paths
Leadership training, mentorship programs, education reimbursement & industry certifications
Performance bonuses & annual merit increases
Immediate 401(k) matching
Stock purchase program
Premium health coverage, plus dental & vision
Mental health support
FSA/HSA options
Life insurance

Company HQ

Denver Tech Center, Greenwood Village, CO

Leadership

Jeff Clementz

(President and CEO)

Formerly CEO and President at Shift, SVP/GM of Marketplace and Partner Operations at Walmart (where they spent 6 years) and VP/MD for Australian and NZ at PayPal (where they spent 12 years).

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