RevOps Manager, JAAQ
£45-65k
2-3 days a week in office (Holborn, London)
Mental health social media platform
Be an early applicant
Mental health social media platform
21-100 employees
Be an early applicant
£45-65k
2-3 days a week in office (Holborn, London)
21-100 employees
Company mission
To improve the mental health of a billion people
Role
Who you are
- Experience: 3+ years of experience in a B2B SaaS RevOps function, preferably within the HR/health industries
- Proactive & ‘always learning’ attitude: A self-starter with a learning mindset. Someone who wants to be coached, but is a natural problem solver today
- Empathy: A passion for mental health/neurodiversity, with the ability to connect with people on a human level
- Tech Savvy: An expert in using CRM tools and sales integrations (experience with HubSpot is a plus), and the ability to customise/create new workflows, reporting, and more
- Resilience: Able to thrive in a fast-paced high-growth environment, get stuck in, and share the losses/celebrate the wins/support each other as a team
What the job involves
- This is a new and pivotal role in the growth of the JAAQ At Work team, working closely with the sales, customer success, and marketing functions to analyse our internal commercial customer processes, tech integrations, and reporting - Finding ways to optimise each continuously. The successful candidate will also take the lead on our KPIs and performance metrics on a weekly/monthly/quarterly basis alongside the Head of Commercial, analysing those against market trends and data to create a strategy that aligns to our revenue goals
- Revenue optimisation: Using data collated from our CRM and other tech tools, you’ll be able to help drive efficiencies in our GTM strategy by understanding the trends behind our ICPs and creating strategies to better target them
- Sales Operations: Partnering with the Head of Commercial, you’ll understand and streamline our internal processes across the customer lifecycle (from market awareness as a first lead gen step right through to account growth on current customers), enhance our CRM and tech stack integrations, and support in target account planning
- Customer Lifecycle Operations: Working alongside our Head of Customer Success, you’ll implement processes and systems to track customer health scores, growth opportunities, and churn risks that align to our revenue goals
- Marketing Operations: Working alongside our B2B Marketing Manager, you’ll implement and optimise marketing automation processes for lead generation, nurturing, and event strategies
- KPIs: Using the data available and alongside the Head of Commercial, you’ll set, monitor and report on weekly/monthly/quarterly KPIs in line with our revenue goals for 2025 and beyond
- Commercial Reporting: With all of the above in mind, you’ll be adept at reporting on each area on a weekly/monthly/quarterly cadence to highlight the wins, the areas of optimisation, the risks, and more to the Heads of Departments and the company as a whole
- Tech Stack & Integrations: You’ll own our commercial tech stack and budget, ensuring we are optimising and integrating each tool as much as possible to streamline processes for the team
- Team Collaboration: Not only will you be deeply involved across the commercial team, but you will also be confident in collaborating with our Head of Finance, Managing Director, and other areas of the JAAQ.org/JAAQ Junior businesses as needed
Salary benchmarks
Our take
With one in four people in the UK experiencing a mental health problem each year and waiting times for professional help only rising, JAAQ (Just Ask A Question) is using revolutionary technology to normalise and destigmatise adverse mental health.
Founded by the creator of War Paint for Men, a men’s makeup brand, JAAQ combats the lack of access to specialist mental health services through a free-to-use platform, on which customers can ask questions concerning their mental health. Video responses create a more engaging experience, and each response is given by a mental health professional who has lent their services to the company.
Ultimately, user engagement will be the measure of success for JAAQ. Its savvy solution could help many avoid reaching crisis point. It also has an in-person booth available at its founders London War Paint for Men shop and a mobile service for festivals, sporting events, and school visits. This is a promising start for the company, which is using these key marketing strategies to expand its brand visibility.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Hybrid Working
- Free Pure Gym membership
- Flexible working
- Mental health training
- 25 days holiday, plus bank holidays AND your birthday
- BUPA healthcare
- Wellness Days off
Company HQ
Westminster, London, UK
Articles
Leadership
Daniel Gray
(CEO)Currently Founder at War Paint For Men. Previously Head of Contract Hire at Tuskerdirect, Vice President at Datasat Digital Entertainment and Sales Manager at NDG Motor Company.
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