Senior Product Manager, Palta
Renewals
More information about location
Health & wellbeing tech
Job no longer available
Health & wellbeing tech
21-100 employees
Job no longer available
More information about location
21-100 employees
Company mission
To create a global positive impact.
Role
Who you are
- 5+ years in product management, growth, or customer lifecycle roles with expertise in subscription-based businesses
- Proven ability to reduce churn and drive subscription renewals through targeted strategies
- Experience in optimizing customer journeys, particularly cancellation flow
- Strong skills in analyzing user behavior and payment data to derive actionable insights
- Data-driven decision-maker with a strong analytical background
- Proficiency in building and working with growth models
- Expertise in A/B testing and implementing successful win-back campaigns
- High level of collaboration and leadership abilities, working effectively with cross-functional teams
- Familiarity with subscription compliance standards and industry best practices is a plus
- Results-driven with a passion for solving complex challenges in fast-moving environments
- Committed to creating exceptional user experiences that also boost monetisation metrics
- A proactive, innovative thinker who iterates quickly based on insights and feedback
- Skilled in combining data-driven strategies with creative problem-solving
- Collaborative leader who aligns cross-functional teams toward shared goals
- Strong intuition for identifying growth opportunities and influencing key metrics
- Confident and clear communicator with the ability to influence and align teams at all levels
- Dedicated to continuous improvement and staying ahead of subscription industry trends
What the job involves
- We are seeking an experienced Senior Product Manager to focus exclusively on optimizing our subscription renewals and cancellation processes
- The ideal candidate will drive strategies to increase subscription renewals, minimize cancellations, while improving the overall user experience
- This role is critical in reducing churn and maximizing LTV
- Own the key metric of subscription renewals and develop strategies to improve it
- Analyze the data to identify levers and implement initiatives that impact on renewals
- Redesign the cancellation process to reduce churn
- Implement offboarding strategies that uses comprehensive tactics for users to stay
- Identify barriers preventing users from accessing the app after purchasing on the web
- Develop and implement strategies to enhance the user journey from web to app, ensuring a seamless experience
- Build growth models to identify opportunities for increasing renewals
- Discover correlations between user attributes and payment data affecting subscription retention
- Work closely with the customer support team to understand customer behavior through support channels
- Collaborate to develop effective solutions and processes that reduce cancellations and improve customer satisfaction
- Partner with CRM teams to configure and test win-back campaigns
- Manage and optimize transactional emails and communications that directly influence renewals
- Stay updated on industry best practices regarding subscription renewals and cancellations
- Implement strategies that balance effective retention tactics with customer satisfaction
- Ensure compliance with all relevant regulations and ethical standards in subscription management
Application process
- CV and Case Review
- HR Screening
- Manager Interview
- Test Assignment
- Growth Team Interview
Salary benchmarks
Our take
Every year, millions of people around the world suffer due to preventable diseases and health conditions. Palta aims to ease this problem by making apps that empower people to be more health aware.
Since its founding, Palta has launched a number of apps and products. It owes much of its success to this diversity of products, which all serve specific demographics and needs, including apps focused on women's health and on personal fitness. It further differentiates itself from its competition through its innovative AI, which offers users a personalised healthcare experience.
The personal wellbeing market is fiercely competitive, and growing more so each year. Palta's products now serve over 100 million users worldwide which, combined with its impressive funding rounds, acts as a clear testament to the company's value and potential.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2021
$100m
SERIES B
Jul 2020
$24.9m
SERIES A
Total funding: $139m
Company benefits
- Passionate and highly skilled international team
- Palta is a large and rapidly growing Health&Fitness tech holding with proven track record of developing great products
- Equity for each team member with clear 'exit strategy'
- Market level comp
- Work-life balance to suit everyone: flexible working hours, remote-friendly approach, loyal sick leave policy
Company HQ
St Katharine's & Wapping, London, UK
Leadership
Yuri Gurski
(CEO & Board Member)Previously co-founded publishing houses IDEAnomix and IDEAnomix Digital. Is Founder and President of Flo Health.
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