Chargeback Manager, Satispay
+ Stock Option Plan (with additional grants often provided based on performance)
More information about location
European payment network
Be an early applicant
European payment network
501-1000 employees
Be an early applicant
+ Stock Option Plan (with additional grants often provided based on performance)
More information about location
501-1000 employees
Company mission
To simplify and revolutionise the way people pay, making transactions easy, secure, and convenient for everyone.
Role
Who you are
- We need a problem-solver who loves teamwork and gets things done. We'd love it if you bring some experience and skills to the table. If you're curious and ready for real ownership, you'll fit in! Does this sound like you?
- Industry expertise: 5+ years of experience in chargeback management, payment operations, or risk operations within the fintech, e-commerce, or financial services space
- Regulatory knowledge: A strong command of EU regulations and consumer protection standards
- Dispute mastery: A proven understanding of dispute categories, evidencing standards, and resolution pathways across various payment rails and channels
- Platform proficiency: Hands-on experience using operational platforms, CRM tools, and case management systems to file, track, and resolve disputes
- Data-driven mindset: Advanced analytical skills with the ability to interpret complex data, identify trends, and drive informed decision-making
- Effective communication: The ability to explain intricate technical topics clearly to both technical teams and non-technical stakeholders
- Operational excellence: High attention to detail and strong organizational skills, with the ability to solve problems independently in a fast-paced environment
What the job involves
- As our Chargeback Manager, you will be responsible for designing and establishing a new Dispute Resolution Process, ensuring efficient, timely, and fair resolutions while minimizing financial exposure. You will report to the Complaints Manager and play a key role in protecting customer trust and our financial integrity
- Lead dispute and chargeback handling: Design and implement the full lifecycle: from intake and investigation to evidence compilation, response drafting, and escalation through internal and external channels
- Analyze dispute and chargeback trends: Perform deep‑dive analysis to spot root causes, emerging patterns, and process gaps. Translate insights into prevention and recovery actions
- Optimize processes: Standardize workflows, SLAs, and quality checks to increase win rates, reduce manual effort, and improve cycle time
- Ensure compliance: Stay current with applicable regulations and industry best practices related to chargebacks and consumer protection
- Cross‑functional collaboration: Partner with FinCrime, Customer Support, Legal, and Product to prevent chargebacks upstream and elevate customer experience
- Enablement & training: Create playbooks, guidelines, and training to upskill internal teams on dispute handling and prevention
- Tools & reporting: Use and refine internal tools and reporting to monitor performance, quality, and risk metrics
Our take
Founded on 2015, Satispay is a European payment network allowing individuals and businesses to send, receive and save money through a QR-based system tha tbyupasses traditional card rails. Now one of Italy's leading fintechs, the company has scaled to over 5M users and 380,000 merchants, while expanding into corporate meal vouchers and fringe benefits to serve a 300,000-strong corporate client base.
An Italian unicorn, Satispay has raised more than €500M to date, including €60M in 2025 backed by existing investors Greyhound Capital, Lightrock and Addition. The latter previously led its €320M funding round in 2022, which valued the company at over $1B. According to CEO Alberto Dalmasso, the latest raise was completed ahead of need, reflecting strong investor confidence in its growth trajectory.
In 2025, Satispay expanded beyond payment sinto investment through a partnership with Amundi, launching a money market fund product in Italy that allows its 5.5M users to earn returns on diel cash with no minimum investment and next-day liquidity. This move strengthens its position against traditional banks and signal sa broader ambition to build a pan-European alternative financial network, with further expansion and selective acquisitions under considerations.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Nov 2024
$69.4m
LATE VC
Sep 2022
$369.9m
SERIES D
Total funding: $606.2m
Company benefits
- Health insurance for you and your family
- Unlimited holidays and permits
- Flexible hybrid work system
- Individual therapy sessions with Serenis
- Mental Health Workshop
- Extended parental leave for the second parent
- Extra leave to care for sick children
- Professional development programs
- Internal mobility opportunities
- Language courses with Preply
- Internal workshops and training
- Stock Options Plan
- Transfer support
- Competitive salary
- Budget Flexible Benefit (Italy only)
- Meal vouchers
Company HQ
Isola, Milano, Lombardia
Leadership
Alberto Dalmasso
(Co-Founder & CEO)Previously worked in Marketing and Business Development at Ersel.
Dario Brignone
(Co-Founder & CIO)Entrepreneur at Endeavor. Previously a Business Applications Coordinator at Agip, as well as Systems Architect at Reply and Certimeter.
Samuele Pinta
(Co-Founder & E-Money Institution CEO)Previously a General Manager at FP.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 1 more job at Satispay