Senior Software Engineer, Extend
$171-198k
+ Stock
Warranty and protection plan services
Be an early applicant
Warranty and protection plan services
201-500 employees
Be an early applicant
$171-198k
+ Stock
201-500 employees
Company mission
To revive an industry that's been starved of modernity and change for too long.
Role
Who you are
- 8+ years of full-stack experience
- Proven track record building distributed, cloud-native applications, with hands-on serverless experience
- Demonstrated experience shipping AI/LLM features to production
- Strong instincts for API design and backwards compatibility — especially where events drive money movement or fulfillment
- A track record of owning large, ambiguous, cross-system initiatives end to end
- Proven ability to influence beyond your team — aligning groups, distilling complex ideas for leadership, and pushing back with data
- A pattern of mentoring across levels and driving team-wide improvements that outlast any single project
- Strong data modeling and context engineering skills that ensure application quality and sound agentic decisioning
- Fluency with advanced AI developer tooling, a track record of using it to ship more, and a habit of bringing teammates along
- Exceptional communication across product, business stakeholders, designers, support, and engineers
- Expert in TypeScript, Node.js, and React
What the job involves
- We are looking for an exceptional Senior Software Engineer II to join the Extend Fulfillments team, a core pillar driving our company's growth and customer satisfaction
- This role offers a unique opportunity to build impactful software used by some of the largest ECommerce and Brick and Mortar merchants in the industry, and directly influencing how our merchants make their customers whole
- You’ll partner closely with cross-functional teams in product, design, operations, delivery and the broader engineering organization - contributing significantly to a culture of innovation, continuous improvement, and excellence
- Tackle ambiguous, cross-system problems spanning all aspects of fulfillment and servicing
- Own large features end to end, from design through deployment, release, and monitoring
- Deliver scalable, event-driven, AI-native applications that elevate the customer experience
- Collaborate with platform teams to enhance overall system architecture
- Own the design, implementation, quality and safety of AI/agentic features in production systems
- Mentor other engineers across levels through code review, pairing, design collaboration and coaching
- Drive adoption of tooling and practices, including AI developer tooling, and codify the habits that make them effective
- Advocate for the proactive investments — refactors, observability, upgrades, technology adoption - that enable continuous improvement
- Communicate fluently across product, design, solutions, and ops to align outcomes with business goals
Our take
Extend allows online and offline merchants to offer product warranties and protection plans at the point of sale. It aims to provide a comprehensive and centralized warranty system where before there was not one. The company also provides customers themselves with a fast support experience, where 95% of claims are resolved in just 90 seconds.
Its API based platform is integrated into the likes of Shopify, Magento, Salesforce Commerce Cloud and BigCommerce, and can also be integrated into private client-owned e-commerce platforms. This ease of use is what makes Extend so appealing for clients.
On top of this, its seen good funding thats fuelled business growth and geographical expansion. It’s interesting to note that PayPal Ventures and SoftBank are two of their main backers, as this indicates that payment giants see the value of these point of sale transactions. And in 2022, it was named a certified partner of Shopify and reached an important milestone in becoming a full-service company, taking it one step closer to its vision of becoming the "AppleCare for everything".
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$260m
SERIES C
Oct 2020
$40m
SERIES B
Total funding: $316.4m
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Woodrow Levin
(Founder & CEO)Woodrow started his career by founding InStadium in 2000, where he spent 7 years before also founding Riverbank Capital and BringIt. After further roles at DocuSign and DraftKings, he founded Extend in February 2019, serving since then as CEO.
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