Head of Support, Clerk Chat
5 days a week in office
Business messaging platform
Job no longer available
Business messaging platform
21-100 employees
Job no longer available
5 days a week in office
21-100 employees
Company mission
To redefine telecommunication with AI and making every business conversational.
Role
Who you are
- The ideal candidate will have a proven track record in a customer support role, demonstrating exceptional leadership and interpersonal skills
- They will have excellent communication skills and the ability to inspire team members
- 5+ years in an business facing support role, with at least 2 years in a management position. Ideally within the telecom industry
- Leadership Skills: Proven ability to lead and mentor a team, with strong interpersonal and communication skills
- Experience in building, implementing, and improving operational processes to enhance efficiency and team performance
- Strong cross-functional communication and teamwork skills to ensure alignment across departments
- A passion for delivering exceptional customer experiences and the ability to act as a customer advocate
- You are based in the SF Bay Area and can work in our San Francisco office 5 days a week
What the job involves
- The Head of Support will be entrusted with the leadership of a team comprising of Support Agents. The primary objective of this role is to ensure efficient and effective support for Clerk Chats messaging platform
- Ou will be instrumental in fostering superior customer support by establishing and implementing policies, procedures, and goals
- Lead and manage the Platform Support team, providing guidance, coaching, and professional development for team members
- Participate in resolving complex technical issues, directly supporting platform-related incidents, and escalating when necessary to ensure SLAs are met
- Build and refine processes for support and customer success, driving operational efficiency
- Work closely with other internal teams such as Engineering, Product, and Sales to ensure customer success and platform stability
- Act as a point of contact for critical customer interactions, driving issue resolution, and maintaining high customer satisfaction levels
- Develop and track KPIs to measure team performance, identify trends, and provide visibility to leadership on both support outcomes and customer success metrics
- Contribute to long-term strategy for platform support and customer success, aligning team goals with overall business objectives
Application process
- We encourage all qualified candidates to apply! Our recruiting team will carefully review each resume, and we look forward to considering you for this opportunity
Our take
The advent of artificial intelligence has presented all sorts of opportunities for speeding up and simplifying business communications. Capitalizing on this, Clerk Chat is a conversational messaging platform that uses AI agents to support sales and marketing teams to elevate how they communicate with customers.
Working with SMS, WhatsApp and RCS messaging, the platform enables teams to tailor messaging at scale, enact human-like conversations faster and hence supercharge their operations. The company is working with thousands of customers, who collectively send millions of messages per day.
With such utility, it is no surprise that Clerk Chat has attracted the attention of investors. The company has raised promising seed funds that it will use to improve its messaging capabilities and strengthen relationships with telecom providers.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Oct 2024
$7m
SEED
Jan 2024
$0.7m
SEED
Total funding: $7.7m
Company benefits
- Platinum medical benefits from Tier1 carriers (100% of premiums covered by the company for you and one dependent)
- Tier1 dental and vision care for you and one dependent
- FSA - Flexible Spending Account with match
- Dependent Care Spending Account with match
- 401k with 4% match
- Unlimited vacation days and PTO!
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Alexander Haque
(Co-Founder & CEO)Previously a Partner Engagement Manager at Netflix, a Partnerships Manager at Samsung Next, COO at LumièreVR and CEO at Retinad.
Igor Boshoer
(Co-Founder & CTO)Previously a Senior Engineering Manager at DocuSign, an Infrastructure Lead at Funding Circle US and an Organizer at Filmologic. Also co-founded Linc.
Will Chertoff
(Co-Founder)Previously a Senior DevOps Engineer at Jyve Corporation, a Senior DevOps Engineer at Funding Circle US and a Senior Software Engineer at Health Advocacy Partners.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 4 more jobs at Clerk Chat