Manager of AI Product Operations, Abnormal AI

• 5+ years in product operations or technical program management
• Experience working with AI-native product teams—or building them
• 1–2 years leading high-leverage ops or analytics teams
• Data fluency and structured thinking across metrics, dashboards, and reporting
• Deep comfort collaborating across product, engineering, support, and GTM
• Proficiency with tools like Jira, Confluence, Salesforce, Gainsight, and product analytics platforms
• A mindset for learning, simplifying, and owning outcomes

Desirable

• This role is for someone who thrives at the intersection of product development, data, and go-to-market execution
• You'll help scale how we build, release, and operate AI-native security products that protect thousands of companies and millions of people from evolving attacks. The work is fast, high-trust, and impact-driven
• Streamline How AI-Native Products Are Built and Launched
• Own the end-to-end product development process for all market initiatives
• Set and manage product release standards and execution rhythms
• Lead high-leverage rituals including product reviews and launch meetings
• Make Product Decisions Smarter and Faster
• Define product performance KPIs across key areas
• Build dashboards that surface usage, customer feedback, and operational signals
• Provide clear visibility into progress, blockers, and technical risk
• Operate with Velocity and Precision
• Codify AI-native product operations practices into a living playbook
• Own the Request for Enhancement process—from triage to follow-through
• Accelerate support automation efforts using AI to reduce manual effort
• Align Product, Support, and GTM Around What Matters
• Act as the connective tissue between customer-facing teams and product
• Own internal enablement on product changes—clarity is your default
• Drive adoption by making sure the right teams understand the right features at the right time