Customer Support Lead, Radius Agent
$85-125k
+ Equity options
3 days a week in office
Tech-driven brokerage firm for real estate
Be an early applicant
Tech-driven brokerage firm for real estate
201-500 employees
Be an early applicant
$85-125k
+ Equity options
3 days a week in office
201-500 employees
Company mission
To empower real estate professionals to grow their businesses while saving them time and money.
Role
Who you are
- The ideal candidate is relationship-driven, tech-forward, and passionate about helping customers succeed
- You’ll thrive at the intersection of people and product — ensuring support is seamless while empowering our agents to fully leverage Radius Agent’s tools
- 3+ years in technical support, customer success, or onboarding — ideally in SaaS or a tech-forward environment
- Experience delivering live demos, onboarding sessions, or product walkthroughs
- Strong communication and presentation skills with a customer-first mindset
- Prior experience leading or mentoring a support team
- Technically curious; quick to learn new platforms and explain them simply
- Familiarity with tools like Intercom, Confluence, and HubSpot
- Highly organized, responsive, and adaptable in a fast-paced environment
Desirable
- Experience training or optimizing AI tools for support workflows
- Background in real estate tech, agent platforms, or customer-facing SaaS
- Confidence using tools like Notion, Loom, or Google Meet for training and education
What the job involves
- Eports To: Sr. Customer Success Manager
- As our Customer Support Lead, you’ll build and oversee our customer support function from the ground up
- This is both a strategic and hands-on role where you’ll lead a small team, manage workflows, and elevate the agent experience through thoughtful support and enablement
- You’ll train and optimize our AI assistant (Mel), deliver live product demos, and ensure that customer feedback translates into actionable product improvements
- Lead, coach, and inspire the customer support team to consistently deliver high-quality service
- Develop onboarding, training, and workflow materials to streamline support operations
- Ensure response time and resolution targets are met across all channels
- Train and refine Mel, our internal AI assistant, to resolve tickets effectively
- Maintain and expand internal and customer-facing knowledge base content
- Conduct live product walkthroughs and demos for agents and internal teams
- Partner with Sales and Customer Success to support agent adoption and enablement
- Manage the support queue, triage incoming tickets, and handle escalations
- Monitor patterns in inquiries and ensure consistent, high-quality support
- Surface recurring product issues and trends to the Product team
- Help prioritize product improvements based on customer impact
Our take
Radius Agent has set out to dominate the world of real estate. As a virtual real estate brokerage, it delivers a platform and services that have grown exponentially since its first launch - covering brokers on all bases from networking to branding and marketing, and all sorts of services in-between.
Beginning as a social network for brokers - a platform which is still very much part of its service - the company's expansion has allowed the exploration of many different corners of the busy real estate market. It does face competition, but there's no single company offering the range of services that Radius does, which makes it an attractive option in the space.
Agents and teams can operate under the Radius Agent umbrella with their own personal branding, growing their businesses more easily and quicker than with only their own resources. With good funding at its back, the company appears to be invested in expanding its operations and increasing its footprint across the US.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Nov 2023
$13m
SERIES B
Feb 2018
$4m
SEED
Total funding: $19.5m
Company HQ
Northern Waterfront, San Francisco, CA
Leadership
Biju Ashokan
(CEO)Former CEO of Metroplots.com, who was also a Business Process Management Consultant at the Project Performance Corporation and on the technical staff at HCL Technologies.
Salary benchmarks
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