Senior Benefits & Leave Analyst, Etsy

• We're looking for a Senior Benefits & Leave Analyst who cares deeply about both the details and the people behind them
• 4+ years in benefits and/or leave, with global exposure and a track record of running defined processes consistently and improving them over time
• Hands-on Workday Benefits configuration experience — comfortable with business processes, reporting, troubleshooting, and UAT
• Strong understanding of US benefits and leave compliance, including ACA, ERISA, HIPAA, COBRA, FMLA, and state and local leave laws
• A customer-service mindset — you treat every employee interaction as a moment that matters, you're adaptable without being reactive, and you always close the loop
• Analytical proficiency and clear writing — you can build a clean model in Sheets and write a benefits FAQ an employee actually understands
• Sound judgment with sensitive employee data, and the instinct to know when to escalate
• Experience supporting QBRs, tracking vendor SLAs, and working across People, Payroll, Legal, and Finance

Desirable

• You'll be a key individual contributor on a small, high-impact team owning benefits and leave work in roughly equal measure, with global scope across the US, Ireland, UK, Canada, India, and Mexico
• This is a full-time position reporting to the Senior Manager, Global Benefits
• Our People + Workplace team exists to make Etsy a place where employees can do the best work of their careers. The Global Benefits team is a small group of people who genuinely care about how employees experience the moments that matter
• We manage health, leave, retirement and wellbeing programs across six countries, partnering closely with HR Business Partners, Payroll, Legal, People Systems, Employee Relations and Finance to keep things running and to make our programs better year over year. We're a small team with a big remit, which means everyone gets meaningful work and a real say in how we do it
• Manage core benefits administration (e.g., open enrollment, leave, COBRA) and compliance filings
• Maintain the compliance calendar and monitor US and international legislative changes (e.g., paid family leave, ACA, retirement)
• Optimize and automate process flows, including configuring and improving Workday Benefits business processes, integrations, and reports with People Systems
• Ensure data integrity and visibility using tools like Zendesk, Coupa, and Sheets, and resolve discrepancies in carrier files
• Manage complex and sensitive benefits and leave cases with warmth, clarity, and follow-through
• Improve employee self-service content/intake flows and lead employee wellness programming and education initiatives
• Serve as the day-to-day vendor and broker contact, managing SLAs, utilization/cost trends, QBRs, RFPs, contract renewals, and invoice processing
• Collaborate regularly with cross-functional partners: People Partners, Payroll, Legal, Finance, and People Systems
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law

• If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about