Customer Onboarding Manager, OpenAsset
$80-85k
More information about location
2 days a week in office
Digital asset managment software
Open for applications
Digital asset managment software
21-100 employees
Open for applications
$80-85k
More information about location
2 days a week in office
21-100 employees
Company mission
To empower AEC and real estate firms to showcase their projects, sell with visualization, and win more businesses.
Role
Who you are
- SaaS Implementation Experience: 3+ years in client-facing onboarding, implementation, or consulting roles, ideally with fast-growing SaaS companies
- AI Readiness: Comfortable using, explaining, and experimenting with AI-powered tools and platforms
- Client-Centric Mindset: Excellent communicator and relationship builder, skilled at tailoring solutions to diverse client needs
- Operational Agility: Thrives in fast-moving, evolving environments and can work independently in the "gray areas" of a new product launch
- Ownership Mentality: Self-starter who takes accountability for client outcomes and team success
- Collaboration Skills: Strong cross-functional partner, able to work effectively with Customer Success, Product, and Sales teams
- Energetic & Engaged: Brings enthusiasm, curiosity, and drive to every client interaction and internal initiative
- Growth Mindset: Eager to learn both Shred.ai and OpenAsset, with the flexibility to grow into a hybrid role over time
What the job involves
- We are looking for a NYC-based Customer Onboarding Manager, Shred.ai to join our talented, dynamic, and rapidly growing global team
- We’re seeking a Customer Onboarding Manager to join our team and play a pivotal role in the launch and client adoption of Shred.ai, our new AI-first Proposal Solution
- Unlike our traditional Implementation Manager role, this role will focus exclusively on guiding clients through their Shred.ai onboarding journey—whether they are new customers purchasing both OpenAsset and Shred.ai, or existing OpenAsset customers adding Shred to their stack
- The Customer Onboarding Manager will run highly focused client sessions, ensuring a smooth, fast, and engaging onboarding experience
- This role requires a consultative approach: equal parts teacher, guide, and problem solver. Initially dedicated to Shred.ai, this position also offers the opportunity to expand into broader OpenAsset onboarding as you gain product knowledge and client expertise
- You’ll work hand-in-hand with Customer Success Managers (for existing clients) and OpenAsset Implementation Managers (for new clients), providing a tailored and impactful client experience
- This is a high-visibility role, perfect for someone excited by the energy of a fast-moving SaaS environment, comfortable operating in ambiguity, and eager to make a measurable impact on both client success and the growth of a new product
- Lead client-facing onboarding and enablement sessions for Shred.ai, ensuring quick adoption and measurable success
- Collaborate closely with Customer Success Managers and OpenAsset Implementation Managers to provide seamless client experiences across products
- Act as a consultative partner, helping clients translate their business goals into effective use of Shred.ai with an eye towards continued subscription renewal
- Develop repeatable best practices, resources, and processes for scaling Shred.ai implementations
- Provide feedback to Product, Sales, and Customer Success teams to influence Shred’s ongoing development and growth strategy
- Build expertise in OpenAsset alongside Shred.ai, positioning yourself for expanded client implementation responsibilities
- Balance multiple client projects simultaneously, while keeping onboarding timelines on track and outcomes aligned with client goals
- In addition to working with Shred.ai clients, work on other Implementation team tasks such as scoping custom templates, managing communication with clients, and other Implementation-related duties as needed
Our take
OpenAsset is a premier Digital Asset Management solution tailored specifically for the Architecture, Engineering and construction (AEC) sectors. With a track record spanning two decades and a diverse client base of 1,000+, OpenAsset is well-positioned to understand and cater to the unique challenges of these industries.
The problem it addresses is the acute need for an industry-specific solution that can effectively manage the digital assets crucial to AEC professionals. Traditional DAM systems often fall short in this regard, prompting OpenAsset's development to fill this significant gap. Its vision is not just to provide a platform but to inspire individuals through the visualization of the built world, an ambitious goal that sets them apart in the marketplace.
Marked by consistent growth, OpenAsset has strategically partnered with Marlin Equity Partners, a private equity firm, to enhance its sales, technical, and management capabilities. This collaboration is driven by the mounting demand for OpenAsset's B2B SaaS products. Alongside an ongoing focus on team expansion, positioning OpenAsset as a leader in addressing the distinctive needs of the AEC industries, ensuring its place at the forefront of specialized digital asset management.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Work-Life Balance
- Learning & Development Opportunities
- Paid Parental Leave
- Generous Vacation Policy
- 100% Emplpoyee Health Coverage (US)
- Hybrid and Remote Working Options
Company HQ
Midtown South, New York, NY
Leadership
Jason Janicki
(CEO)Jason joined OpenAsset in 2010 as a Senior Account Manager, since then they have been a VP of Customer Success, COO and now CEO. Previously, they spent nearly 4 years at CQ Roll Call Group as a Marketing Manager and Manager of Customer Communications and Training.
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