Customer Care Associate, Choco
$50-65k
Offers Equity
3-5 days a week in office
Enabling a sustainable food system
Job no longer available
Enabling a sustainable food system
201-500 employees
Job no longer available
$50-65k
Offers Equity
3-5 days a week in office
201-500 employees
Company mission
To lead a change in one of the oldest industries on the planet.
Role
Who you are
- 1+ years of customer support experience
- Fluent in Spanish is required
- Bachelor Degree preferred
- Excellent communicator who remains clear, warm, and structured even in high-pressure situations
- Confident managing multiple stakeholders and skilled at using tools such as Intercom, Salesforce, and internal systems
- Curious and highly adaptable, with a strong ability to learn new technologies and adjust quickly to evolving needs
- Deeply empathetic and consistently focused on solutions, always prioritizing positive customer outcomes and strong team collaboration
- Office Requirement: We offer a hybrid schedule of 3 days in office and 2 days (M/F) working remote
What the job involves
- As a Customer Care Associate at Choco, you’re the expert guide who helps food suppliers get the most out of our AI platform
- Your mission is to help suppliers navigate issues quickly and confidently so they get uninterrupted value from our technology
- Whether you’re troubleshooting a technical issue, investigating a missed order, or walking a new partner through onboarding, you bring calm, clarity, and confidence to every interaction
- Serve as the trusted point of contact for US customers, troubleshooting bugs and resolving technical issues on our AI platform via chat, email, and WhatsApp
- Diagnose and investigate platform errors, ensuring customers receive clear explanations, accurate resolutions, and a smooth experience
- Guide customers through technical workflows, helping them understand and effectively use our AI tools during onboarding and day-to-day operations
- Collaborate with product and engineering teams by documenting bugs, reporting trends, and providing insights that improve platform reliability
Our take
The restaurant industry has seen vast technological innovations throughout the last decade, yet the state of supply chain ordering and administration does not reflect this. Restaurants are still using archaic paperwork to order from suppliers, and this has the tendency to become clunky, inaccurate, and result in food waste. Choco exists to improve this situation by connecting restaurants and suppliers through its food ecosystem management software.
Choco isn't the only company to notice the potential for disruption in this space, but it has taken a unique approach by providing bespoke inventory applications and analytical tools to both restaurants and suppliers. Because of this, it has a large and rapidly growing userbase and its supply chain now links more than 31,000 businesses globally, with more than £1.2 billion in goods traded on its platform.
It's also raised large amounts of capital in several funding rounds and achieved unicorn status with a valuation exceeding $1 billion. It now has eyes on expansion, currently working with clients across the U.S. and Europe but also planning to begin operations in South America, the Middle East, and Asia in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2023
$29.3m
LATE VC
Dec 2022
$38.6m
LATE VC
Total funding: $342.6m
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Daniel Khachab
(Co-Founder & CEO)Experienced as Global Venture Development Manager and CEO of Rocket Internet SE.
Julian Hammer
(Co-Founder)Before co-founding Choco, they freelanced in Product & Marketing with Ace & Tate, BuzzHire and UpLabs. Before that, they were a Senior Venture Associate with EPIC Companies and the Head of Marketing Intelligence for Global Savings Group.
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