Customer Success Associate, Qualio
More information about location
Quality management system for life sciences
Be an early applicant
Quality management system for life sciences
101-200 employees
Be an early applicant
More information about location
101-200 employees
Company mission
To help teams bring high-quality, life-saving products to market.
Role
Who you are
- 1-2 years in a customer facing role managing B2B customer relationships, preferably in SaaS
- Proven expertise in driving win-win outcomes in contract negotiations
- Demonstrated experience as a trusted advisor to customers
- Adaptability to take on new projects and adjust to changing priorities
- Great communication skills across multiple mediums (video conference, phone, email)
- Experience with Salesforce.com, Catalyst, GSuite (or similar softwares)
- Exceptional organizational and time management skills
- The ability to thrive in a fast-paced environment
Desirable
- Experience managing a book of business with accountability for renewal rate and growth
- Experience in detailed contract negotiations
- Experience in ownership of continuous improvement projects
What the job involves
- Qualio’s Customer Success team is looking for a Customer Success Associate to improve Qualio’s retention, customer growth, and customer experience
- Through detailed account planning and management skills and focus on delivering top customer experience at scale, you will be responsible for renewal management, risk management, and growth for your customers
- Your day-to-day is a mix of proactive and reactive work. The proactive work includes running customer meetings, handling renewals, up-sells, and some project management
- The reactive will consist of support and general account management duties
- Be the key contact and advocate for your assigned customer list
- Improve Customer engagement and adoption through proactive touchpoints and driving Customers through an adoption journey
- Develop and deliver win/win outcomes for customer renewals that optimize contract terms while protecting and enhancing customer trust
- Partner with Account Management to drive upgrade revenue from new product feature adoption and expanded usage
- Collaborate with the Product, Marketing, and Sales teams to advocate for your customers and proactively find ways to grow our customer base
- Follow and adhere to standard methodologies for all internal processes including Opportunity Management, Risk Management, Quoting and Forecasting
Our take
The creation, transportation, and ultimately dispatch of pharmaceutical products can be complex, often using outdated technologies and prone to errors that can be hard to trace. Qualio understood the urgent need for life science businesses to have a fast, error-free, and safe process of products and services from beginning to end, and with this in mind, its cloud-based quality management system for life sciences was created.
Qualio’s system solves the problem of data fragmentation by bringing it all together in the cloud and automating quality checks which are inserted into every step, from the manufacturing processes to the delivery of medication.
Qualio isn’t the first such system on the market. There are other options available such as Greenlight Guru and ETQ Reliance, however, Qualio has been rated by Q2 as the easiest to setup and the easiest to use, a potentially very important factor when you consider the scale of many life science businesses that operate internationally. Qualio has 250 customers and is growing at around 300% per year, the company is using its most recent funding round to aid this growth by hiring more staff and investing in its software infrastructure.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2021
$50m
SERIES B
Jul 2020
$11m
SERIES A
Total funding: $61.5m
Company benefits
- 12 weeks of parental leave
- Home office budget or co-working space budget
- Education budget - 1,200/year
- Retirement benefits (401k with 4% employer match)
- FSA plan
- Work from home opportunities
- Health insurance
Company values
- Seek Ownership - We thrive on being trusted, on freedom, and on being able to make an impact. We live up to verbal and written commitments and adjust quickly to changing priorities
- Customer-centric - We prioritize creating a positive customer experience with every decision and every action.
- Always Curious - We're voracious learners, open to new ideas and can integrate them into our professional and personal life quickly
- Intentional Communication - We believe in running an open company that communicates early and often, with a focus on clarity.
- Team Players - We earn trust and support each other. We seek what is best for the company, rather than what is best for ourselves or our group
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Robert Fenton
(CEO)Robert comes from a pharmaceutical background having worked previously for LEO Pharma as a Manufacturing Development Executive. Prior to Qualio, Robert Founded EasySOP which provided compliance content and services to Irish Pharmacies.
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