Customer Success Internship, Lepaya
A compensation of 500 Euro/month, based on a full-time contract
2+ days a week in office
Blended training platform for people and business growth
Open for applications
Blended training platform for people and business growth
201-500 employees
Open for applications
A compensation of 500 Euro/month, based on a full-time contract
2+ days a week in office
201-500 employees
Company mission
To empower professionals worldwide to be more effective in their work and to lead happier lives so that they can ignite businesses.
Role
Who you are
- Currently studying a Bachelor's/Master's in Business Studies, (Organizational) Psychology, Educational Sciences, Human Resource Management, Communication Studies, or similar fields
- A service-minded and result-driven
- Passionate about learning and personal development
- Enjoy refining processes to improve efficiency and scalability
- Collaborate well with others and are proactive in taking initiative
- Can-do mindset
- Excellent communication skills, both written and verbal in English (French, Dutch and/or German is a plus)
- Available full-time, and come 2 days per week to our Amsterdam office
What the job involves
- As a Customer Success Intern, you will support the delivery and success of client programs, helping ensure they create measurable impact and long-term value for both the client and Lepaya
- You’ll assist the Customer Success team in managing client relationships, coordinating program delivery, tracking performance metrics, and identifying opportunities for improvement and growth
- Working closely with (senior) Customer Success Managers, you’ll gain hands-on experience in post-sales client engagement, from helping drive learner impact (measured by cNPS and apply rates) to contributing to revenue delivery and client retention efforts
- You’ll also support preparations for account renewals and expansions, ensuring that the team is well-equipped with the insights and data needed to discuss potential growth opportunities with clients
- Your achievements
- Project support: collaborate with the Customer Success Team on 1-2 strategic projects to help enhance the CSM role, processes, and overall team effectiveness
- Operational excellence: support the Customer Success Team and the Delivery Team in ensuring flawless execution of Lepaya’s training programs and a smooth client experience
- Hands-on support: assist in evaluating training programs, collecting and analyzing feedback, and preparing for key Customer Success touchpoints, such as Quarterly Business Reviews (QBRs) and onboarding sessions
Application process
- Ensuring a smooth candidate journey is our top priority. Here's a sneak peek into our standard hiring process:
- An intro video call with Tracy, from TA
- A 30-minute chat with the hiring manager and finally, an offer!
- We're all about getting to know you better, so we'll invite you to our office for a face-to-face stage, where you can meet potential future colleagues and experience our awesome office vibes firsthand!
Our take
Lepaya is an edtech company which was established with the belief that the right training at the right time is paramount to making organisations more productive. They provide training via a hybrid learning model, combining bite-sized online content with group sessions led by experienced trainers.
Lepaya combines "hard" skills with "soft" skills, which they call "power skills" training. Lepaya has worked with scale-ups such as Mollie, Picnic and Bynder as well as multinationals such as L’Oréal, Microsoft and KPMG.
The global training and development sector is worth billions. And with their 2023 funding boost (the largest annual funding raise in its sector) and 2022 acquisition of UK-based SpeakFirst, Lepaya aims to drive its mission to make fast-growing companies more productive by upskilling their workforce. Lepaya is using the funding and acquisitions to further expand into European markets such as the UK, Germany, and the Nordics.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2023
$38m
SERIES C
Dec 2021
$41.3m
SERIES B
Total funding: $87m
Company HQ
Jeruzalem, Amsterdam, Netherlands
Leadership
René Janssen
(Co-Founder & CEO)Previously, René was an Executive Vice President & Deputy Chief People officer at Lazada Group.
Peter Kuperus
(Co-Founder & CEO)They've previously worked at TravelBird as a Vice President and Manager. They have also co-found Westwing Home & Living NL.
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