Software Engineer, Loop Returns
PHP/Laravel
$123.2-184.8k
Plus equity
Exchange and returns platform for Shopify brands
Open for applications
Exchange and returns platform for Shopify brands
201-500 employees
Open for applications
$123.2-184.8k
Plus equity
201-500 employees
Company mission
Loop Returns' mission is to make merchants successful while helping people become more mindful of how they consume by providing seamless product returnal, exchange, and logistics services.
Role
Who you are
- This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career
- You have significant web development experience using modern tooling
- Demonstrated hands-on experience building web applications and APIs
- If you have experience with PHP8 / Laravel, Node.js, Vue.js, or AWS Serverless, that’s a huge plus for us
- Have participated in effective testing processes on previous teams, and have opinions about how to create a quality-driven development process
- Worked in environments that had continuous integration/deployment, and had a hand in scaling those processes
- Can share examples of how you have practiced test driven and behavior driven development, and how you’ve advocated for the practices with the rest of your team
- You have worked and thrive in an agile development environment and can speak to the principles of agility, as well as the specific tactics you employed
- If you’ve worked closely with product managers, designers and user experience experts, that’s a plus for us
- You should show great empathy towards your teammates and support them as humans that show up each day, to ensure that everyone can bring their best, most authentic selves and feel fulfilled at work
- You should be intellectually curious, and always be on the lookout for opportunities to learn, grow and level up
- You should have a strong excellence reflex and bias for action. You leave things better than you find them, and don’t wait for permission to address real problems
- You feel a strong sense of ownership over your work, where it’s going and why it’s important
- You can appreciate the balance between collaboration, consensus, and empathy, yet understand that sometimes there needs to be a bias for action based decision making that you must align yourself with
- You can step up to lead initiatives, even when it makes you scared
- You know the kind of team you thrive on, and can speak of the best teams you’ve been a part of and what made it so great
- You can speak to the times in your career when you experienced rapid growth, know your learning style well and how to maximize what you get out of each project you take on
- You have examples of having crucial conversations, such as giving feedback to a boss, customer or peer, admitting a mistake with humility and vulnerability
- You can speak to the times you left things better than you found them, and negotiated with your team and stakeholders over doing things differently and how it helped
- You have examples of times when a team decision didn’t go the way you wanted, but you still were able to fully commit to the direction and drive progress
- You know what it’s like to stretch yourself beyond what you think you can do, and have stories to share about when you went beyond and succeeded and when you tried and failed
What the job involves
- Contribute to building the best ecommerce post-purchase platform in the market
- Design, build and maintain web applications, APIs and lambdas for the Loop product line
- Solve complex technical issues for our merchants and our partners, and care most about giving them an exceptional experience
- Help solidify the engineering practices that Loop needs to be successful, with a focus on scalability, repeatability and reliability
- Develop solid automated unit and integration tests
- Maintain a healthy, continuous integration/deployment process
- Assess and make recommendations as to what our best practices should be so we scale effectively, and advocate for these with the engineering team
- Elevate the engineering culture at Loop
Our take
Despite the convenience of shopping online, eCommerce brands face the significant challenge that customers are unable to try a product before they buy, and this ultimately leads to product returns. This can result in revenue and customer loss, complicated logistics, and customer dissatisfaction, problems that could be resolved by offering exchanges instead of returns.
Loop Returns provides an exchange and returns platform for Shopify brands, providing the logistic networks, automation tools, and analytics essential for facilitating seamless product exchanges. The company claims that its exchange-focus approach can help Shopify brands turn costly returns into new sales, increase customer satisfaction, and help brands contribute toward sustainable commerce.
Whilst the company will certainly face competition from alternative Shopify-integrated logistics providers, Loop Returns stands out with its unique approach of treating every product return as a potential exchange and in 2023, on the back of substantial funding, released an app for Shopify merchants - Benchmarks - which acts as a refund comparison and analytics platform. Through this approach, the company claims that it can help brands save up to 50% of revenue on their returns, retain customers that would otherwise be lost, and prevent the wasting of products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES B
Jul 2021
$65m
SERIES B
Total funding: $125.5m
Company values
- Be A Human First - The world anticipates workers, but we show up as humans. We check in on the wellbeing of others and take care of ourselves, so we can all show up to Loop as our best selves
- Clear Is Kind - We’re kindest when we’re transparent and honest with others to help them succeed. We ask clarifying questions and seek to understand instead of being understood
- Go Get Results - We don’t wait. We each take personal responsibility to drive action. We move quickly, but we don’t hurry. We pursue constant improvement — so when we know better, we do better
- Land The Plane - We hold ourselves accountable to our own results and behaviors. We push to make decisions, and then move on them when they’re made. We finish what we start
- Make Merchants Successful - We exist to make our merchants more successful, and we’re obsessed with that challenge. We impact real problems and prove real value by being experts in our industry
Company HQ
Columbus, Ohio
Articles
Leadership
Jonathan Poma
(CEO)Strategist at DYNAMIT from 2010 to 2013. Founder and CEO of Rocket Code from 2014 to 2018.
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