Data Analyst, Relay
+ Equity package
2-5 days a week in office
Enabling retailers to supercharge their e-commerce growth
Open for applications
Enabling retailers to supercharge their e-commerce growth
21-100 employees
Open for applications
+ Equity package
2-5 days a week in office
21-100 employees
Company mission
Realising the most efficient delivery network to create the most compelling experience for clients, consumers and relayers.
Role
Who you are
- 3+ years of experience as a data analyst or in a similar role
- Strong SQL skills and experience with BI/data visualisation tools
- Well-developed analytical and problem-solving skills, with a proven ability to derive insight from complex data
- Effective communication skills – you can clearly explain analytical findings to both technical and non-technical audiences
- A commercial mindset – you care about impact, not just insight
Desirable
- Experience working with geographic or operational data
- Experience in operationally intensive, fast-scaling businesses
- Familiarity with Tableau
- Basic Python (or similar) for data analysis and manipulation
What the job involves
- As a highly operational business, we rely on data to guide everything we do
- We are a small but impactful data team that works on everything from operations research to optimise thousands of parcel deliveries daily, to detailed business metrics that drive our expansion and investment decisions — and everything in between
- We’re currently hiring two Data Analysts, each focused on a high-impact part of the network: one will work on Routing, and one will help optimise First Mile and Sortation
- These roles are an opportunity to apply your analytical skills directly to the design and performance of critical logistics infrastructure as we scale
- You’ll work closely with squads across routing, sortation, first mile, middle mile, last mile, marketplace, and our commercial functions, and collaborate with operations, product, and engineering to identify problems, shape hypotheses, and deliver insight
- You’ll be an embedded contributor within key cross-functional squads, with strong exposure to real-world operations and the opportunity to drive meaningful change through data
- Define key performance indicators and build dashboards that make operational performance transparent and actionable
- Support analysis of operational performance and help identify levers for improvement
- Translate business problems into analytical questions – and analytical results into clear, actionable recommendations
- Collaborate with data scientists, engineers, and operators to build data tools and surface performance insights
- Contribute to scoped data projects from definition to delivery, with support from an experienced team of data professionals
- Spend time in the operation (e.g. at our sortation warehouse or hubs) to understand how the network works on the ground
Salary benchmarks
Our take
In recent years, e-commerce has grown considerably. Despite this, the retail sector is still in the early innings of digital disruption in the US and the UK (especially when compared to more digitally mature markets such as China).
Relay enables e-commerce through re-wiring the critical delivery infrastructure to address the growth of e-commerce in the UK. Not only do they enable orders of magnitude better delivery in speed and cost for retailers and consumers, but they are also doubling down on making sure their ecosystem of delivery drivers and the planet benefit.
Relay are early stage, and backed by founders who both have considerable experience at delivery service company, Stuart. With this expertise and solving a problem within a growing market, the company are well set make a difference to how retailers provide online delivery.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Feb 2025
$35m
SERIES A
Nov 2023
$10m
SEED
Total funding: $45m
Company benefits
- Hybrid remote work (3 days/week in the office)
- Cool co-working office in the heart of Shoreditch
- Competitive equity and compensation package, and culture of recognition
- 25 Days Holiday (plus bank holidays)
- Monthly social events - from Crystal Maze escape rooms to pottery painting and life-size Monopoly! We also have an annual off-site where we all get together in person to celebrate our wins and plan for more success in a relaxed environment.
- Unlimited free snacks and drinks in the office (all the Dash water you can drink, a whole cupboard full of nibbles, plus we have wonderful coffee machines!)
- Contributory pension
- Perks At Work discount scheme - online shopping discounts, cheap cinema tickets, money off holidays and so much more!
- Free membership of the gym in our co-working space
Company values
- “Who?”: Relayer Obsession. Start with understanding the customer i.e., the “Relayer”. We’re constantly striving to learn about the Relayer and to improve their experience.
- “Why?”: Understanding of value being created. Seek to understand and articulate the “why” behind everything they do in order to provide measurable value. They connect their actions and decisions to their impact on the Relayer. They encourage peers to do the same.
- “How”: Taking tiny steps forward. Focus on their objectives and constantly take steps towards reaching them. They keep moving forward despite setbacks. They deliver quality work in a timely fashion.
Company HQ
Old Street, London, UK
Leadership
Nicole Mazza
(CCO)Previously worked at Stuart, becoming Commercial Director in 2018. They are also on the Board of Advisors at HYPER CRUNCH and is a Member of Pavilion.
Jonathan Jenssen
(CEO)Worked at Stuart for over five years, first as Head of Operations and later becoming General Manager.
Diversity, Equity & Inclusion at Relay
- We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know, our ears (and inboxes) are always open.
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