Data Analyst, Relay

• 3+ years of experience as a data analyst or in a similar role
• Strong SQL skills and experience with BI/data visualisation tools
• Well-developed analytical and problem-solving skills, with a proven ability to derive insight from complex data
• Effective communication skills – you can clearly explain analytical findings to both technical and non-technical audiences
• A commercial mindset – you care about impact, not just insight

Desirable

• As a highly operational business, we rely on data to guide everything we do
• We are a small but impactful data team that works on everything from operations research to optimise thousands of parcel deliveries daily, to detailed business metrics that drive our expansion and investment decisions — and everything in between
• We’re currently hiring two Data Analysts, each focused on a high-impact part of the network: one will work on Routing, and one will help optimise First Mile and Sortation
• These roles are an opportunity to apply your analytical skills directly to the design and performance of critical logistics infrastructure as we scale
• You’ll work closely with squads across routing, sortation, first mile, middle mile, last mile, marketplace, and our commercial functions, and collaborate with operations, product, and engineering to identify problems, shape hypotheses, and deliver insight
• You’ll be an embedded contributor within key cross-functional squads, with strong exposure to real-world operations and the opportunity to drive meaningful change through data
• Define key performance indicators and build dashboards that make operational performance transparent and actionable
• Support analysis of operational performance and help identify levers for improvement
• Translate business problems into analytical questions – and analytical results into clear, actionable recommendations
• Collaborate with data scientists, engineers, and operators to build data tools and surface performance insights
• Contribute to scoped data projects from definition to delivery, with support from an experienced team of data professionals
• Spend time in the operation (e.g. at our sortation warehouse or hubs) to understand how the network works on the ground

• Hybrid remote work (3 days/week in the office)
• Cool co-working office in the heart of Shoreditch
• Competitive equity and compensation package, and culture of recognition
• 25 Days Holiday (plus bank holidays)
• Monthly social events - from Crystal Maze escape rooms to pottery painting and life-size Monopoly! We also have an annual off-site where we all get together in person to celebrate our wins and plan for more success in a relaxed environment.
• Unlimited free snacks and drinks in the office (all the Dash water you can drink, a whole cupboard full of nibbles, plus we have wonderful coffee machines!)
• Contributory pension
• Perks At Work discount scheme - online shopping discounts, cheap cinema tickets, money off holidays and so much more!
• Free membership of the gym in our co-working space

Total funding: $45m

In recent years, e-commerce has grown considerably. Despite this, the retail sector is still in the early innings of digital disruption in the US and the UK (especially when compared to more digitally mature markets such as China).