Senior Manager of Account Management, GOAT

Salary not provided

Excel

Senior level

Remote from UK

Marketplace for authentic streetwear

Job no longer available

Marketplace for authentic streetwear

501-1000 employees

B2CMarketplaceFashionConsumer GoodseCommerce

Job no longer available

Salary not provided

Excel

Senior level

Remote from UK

501-1000 employees

B2CMarketplaceFashionConsumer GoodseCommerce

Company mission

To bring the world’s greatest products together from the past, present and future, while providing a premier end-to-end customer experience with a point of view on culture and style.

Job

Company

Role

Who you are

The ideal candidate will be a natural leader, fluent in the sneaker market, committed to providing top-tier customer service as well as comfortable working across a variety of departments including Operations, Engineering, Analytics, and Marketing
5+ years of experience in an account management function, with strong sneaker knowledge
Strong analytical skills; ability to identify problems, research issues, and provide options for
Resolution to the team
People management and leadership experience
Confidence in creating and presenting decks
Experience building a book of business. Confidentiality and discretion is a MUST
High level interpersonal, communication, and written skills
Highly organized with demonstrated attention to detail
A quick learner, a self-starter, able to work independently, and willingness (and ability) to
Handle the pressures of an increasing level of responsibility
Mac and Excel proficiency, understanding of web-based platforms, and comfortable
Managing URL links

What the job involves

We are looking for a people-focused Senior Manager to lead Account Management for our Business Development team supporting our UK and EU region
Oversee business growth in the region, working closely with your Account Management
Team to develop strategic plans that maximize supply potential
Take a proactive, data-driven approach to tracking and assessing KPIs
Propose and lead regional initiatives and team projects, collaborating cross-functionally for
Seamless implementation
Drive new business by prospecting existing connections, and proactive sourcing of new
Accounts, negotiating terms where needed
Compile and present weekly and monthly summaries to internal leadership on regional
Trends and account performance, emphasizing actionable insights
Oversee regional onboarding process for new accounts to ensure smooth and timely
Integration; addressing escalation as needed
Manage, mentor, and develop a team of exceptional account managers, setting clear
Expectations, providing continuous feedback, and creating individualized development plans
Be up to speed on sneaker and retail trends in your region

Our take

GOAT is a resale marketplace with a focus on sneakers, that pioneered the ship-to-verify model. GOAT customers can be sure that their sneakers are authentic, which is especially important for the highly-sought after items that populate GOAT's website and mobile app.

The company has attempted to gain an edge over competitors, such as StockX, by beginning to authenticate items using Nvidia's deep-learning algorithms. Strategic acquisitions of the physical retailer Flight Club and streetwear marketplace Grailed have contributed to GOAT's expansion into brick-and-mortal sales, and online diversification, respectively.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

46% employee growth in 12 months

Glassdoor (3.7)

Trustpilot (4.1)

Company

Funding (last 2 of 8 rounds)

Jun 2021

$195m

SERIES F

Sep 2020

$100m

SERIES E

Total funding: $492.6m

Company benefits

Work from home opportunities

Company HQ

Jefferson Park, Los Angeles, CA

Leadership

Eddy Lu

(CEO)

Graduated from University of California, Berkeley. A serial entrepreneur, originally working as a consultant at Deloitte.

Daishin Sugano

(CPO)

Graduated from University of California, Berkeley. A serial entrepreneur who joined Y Combinator with GrubWithUs.

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