Senior Manager of Account Management, GOAT
Marketplace for authentic streetwear
Be an early applicant
Marketplace for authentic streetwear
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To bring the world’s greatest products together from the past, present and future, while providing a premier end-to-end customer experience with a point of view on culture and style.
Role
Who you are
- The ideal candidate will be a natural leader, fluent in the sneaker market, committed to providing top-tier customer service as well as comfortable working across a variety of departments including Operations, Engineering, Analytics, and Marketing
- 5+ years of experience in an account management function, with strong sneaker knowledge
- Strong analytical skills; ability to identify problems, research issues, and provide options for
- Resolution to the team
- People management and leadership experience
- Confidence in creating and presenting decks
- Experience building a book of business. Confidentiality and discretion is a MUST
- High level interpersonal, communication, and written skills
- Highly organized with demonstrated attention to detail
- A quick learner, a self-starter, able to work independently, and willingness (and ability) to
- Handle the pressures of an increasing level of responsibility
- Mac and Excel proficiency, understanding of web-based platforms, and comfortable
- Managing URL links
What the job involves
- We are looking for a people-focused Senior Manager to lead Account Management for our Business Development team supporting our UK and EU region
- Oversee business growth in the region, working closely with your Account Management
- Team to develop strategic plans that maximize supply potential
- Take a proactive, data-driven approach to tracking and assessing KPIs
- Propose and lead regional initiatives and team projects, collaborating cross-functionally for
- Seamless implementation
- Drive new business by prospecting existing connections, and proactive sourcing of new
- Accounts, negotiating terms where needed
- Compile and present weekly and monthly summaries to internal leadership on regional
- Trends and account performance, emphasizing actionable insights
- Oversee regional onboarding process for new accounts to ensure smooth and timely
- Integration; addressing escalation as needed
- Manage, mentor, and develop a team of exceptional account managers, setting clear
- Expectations, providing continuous feedback, and creating individualized development plans
- Be up to speed on sneaker and retail trends in your region
Our take
GOAT is a resale marketplace with a focus on sneakers, that pioneered the ship-to-verify model. GOAT customers can be sure that their sneakers are authentic, which is especially important for the highly-sought after items that populate GOAT's website and mobile app.
The company has attempted to gain an edge over competitors, such as StockX, by beginning to authenticate items using Nvidia's deep-learning algorithms. Strategic acquisitions of the physical retailer Flight Club and streetwear marketplace Grailed have contributed to GOAT's expansion into brick-and-mortal sales, and online diversification, respectively.
Steph
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
46% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$195m
SERIES F
Sep 2020
$100m
SERIES E
Total funding: $492.6m
Company benefits
- Work from home opportunities
Company HQ
Jefferson Park, Los Angeles, CA
Articles
Leadership
Eddy Lu
(CEO)Graduated from University of California, Berkeley. A serial entrepreneur, originally working as a consultant at Deloitte.
Daishin Sugano
(CPO)Graduated from University of California, Berkeley. A serial entrepreneur who joined Y Combinator with GrubWithUs.
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