Director of CX Analytics, Coinbase

• 10+ years of experience in analytics, data strategy, or related roles, with at least 5 years in a leadership position
• Proven ability to drive strategic transformation and elevate analytics functions in complex, fast-paced environments
• Expertise in SQL and Python, data visualization tools (Looker, Tableau, etc.), and analytics best practices
• Strong experience working cross-functionally with Data Engineering and Data Science teams
• Exceptional ability to translate data into compelling narratives and actionable business strategies
• Experience managing and developing high-performing analytics teams
• Strong stakeholder management skills, with the ability to influence across all levels of the organization

Desirable

• The CX Analytics team is responsible for delivering data-driven insights that power our global Consumer and Compliance CX functions. As Director of CX Analytics, you will lead the end-to-end CX Analytics strategy, overseeing a team of CX Analytics Engineers while working cross-functionally with Enterprise Data Engineering and Data Science.
• This is a high-impact role requiring exceptional collaboration, strategic vision, and execution in a complex environment. Reporting to the Senior Director of CX Platform Services, you will be instrumental in reshaping our analytics approach to drive clarity, efficiency, and actionable insights across CX
• Defining and executing a strategic vision for CX Analytics, aligning with CX Consumer and Compliance operations leadership
• Leading and mentoring a team of CX Analytics Engineers to develop scalable reporting, automation, and self-service analytics solutions
• Partnering closely with Enterprise Data Engineering and Data Science to drive interdependent roadmaps, shared goals, and a cohesive data strategy
• Establishing best-in-class data governance, ensuring data integrity, accessibility, and usability across CX
• Translating business needs into analytics solutions that drive measurable improvements in customer experience, operational efficiency, and compliance effectiveness
• Driving a turnaround strategy to elevate CX Analytics as a key decision-making function from day one
• Advocating for CX data needs across the organization to ensure CX priorities are embedded in broader enterprise analytics initiatives