Director of CX Analytics, Coinbase
$275.4-324k
+ Target bonus + Target equity
The world’s leading exchange for digital currencies
Be an early applicant
The world’s leading exchange for digital currencies
1001+ employees
Be an early applicant
$275.4-324k
+ Target bonus + Target equity
1001+ employees
Company mission
Their mission is to create an open financial system for the world and to be the leading global brand for helping people convert digital currency into and out of their local currency.
Role
Who you are
- 10+ years of experience in analytics, data strategy, or related roles, with at least 5 years in a leadership position
- Proven ability to drive strategic transformation and elevate analytics functions in complex, fast-paced environments
- Expertise in SQL and Python, data visualization tools (Looker, Tableau, etc.), and analytics best practices
- Strong experience working cross-functionally with Data Engineering and Data Science teams
- Exceptional ability to translate data into compelling narratives and actionable business strategies
- Experience managing and developing high-performing analytics teams
- Strong stakeholder management skills, with the ability to influence across all levels of the organization
Desirable
- Experience in customer support, compliance, or operations analytics within fintech, crypto, or other regulated industries
- Familiarity with machine learning applications in CX and compliance contexts
- Previous experience leading a turnaround or transformation initiative in an analytics function
What the job involves
- The CX Analytics team is responsible for delivering data-driven insights that power our global Consumer and Compliance CX functions. As Director of CX Analytics, you will lead the end-to-end CX Analytics strategy, overseeing a team of CX Analytics Engineers while working cross-functionally with Enterprise Data Engineering and Data Science.
- This is a high-impact role requiring exceptional collaboration, strategic vision, and execution in a complex environment. Reporting to the Senior Director of CX Platform Services, you will be instrumental in reshaping our analytics approach to drive clarity, efficiency, and actionable insights across CX
- Defining and executing a strategic vision for CX Analytics, aligning with CX Consumer and Compliance operations leadership
- Leading and mentoring a team of CX Analytics Engineers to develop scalable reporting, automation, and self-service analytics solutions
- Partnering closely with Enterprise Data Engineering and Data Science to drive interdependent roadmaps, shared goals, and a cohesive data strategy
- Establishing best-in-class data governance, ensuring data integrity, accessibility, and usability across CX
- Translating business needs into analytics solutions that drive measurable improvements in customer experience, operational efficiency, and compliance effectiveness
- Driving a turnaround strategy to elevate CX Analytics as a key decision-making function from day one
- Advocating for CX data needs across the organization to ensure CX priorities are embedded in broader enterprise analytics initiatives
Our take
Coinbase allows its users to create their own crypto wallets and start buying or selling cryptocurrencies by connecting with their bank accounts. It also provides a series of merchant payment processing systems and tools that support transactions with many popular websites.
Coinbase has recently made a big push to broaden its services away from consumers and they want to cater services from institutional investors.
Coinbase currently offers one of the largest selection of cryptocurrency assets - over 10,000 but does not allow trading on all of them. The company wisely keeps such offerings to the most stable assets however, the list is always expanding. Coinbase see a much wider adoption of cryptocurrency and tokens in the future, and plan to expand potentially to millions in the future. It speaks volumes to Coinbase's goals of wider global adoption that former UK Finance Minister George Osborne is now an Advisor at the company.
Coinbase's lofty ambitions paid off in it being the first crypto listing on the NASDAQ. The company has weathered several bull and bear runs in the cryptocurrency industry through diversification of its offerings, including wallet-as-a-service technology for crypto platforms, and has acquired healthy coffers of cryptocurrency assets. The aim is to eventually operate independently of the volatility surrounding cryptocurrencies.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-24% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2018
$300m
GROWTH EQUITY VC
Oct 2018
$108.1m
SERIES D
Total funding: $633.4m
Company benefits
- 12 weeks maternity/paternity leave
- Vision and dental care
- Commuter benefits
- Learning and development budget
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company HQ
Civic Center, New York, NY
Leadership
Brian Armstrong
(CEO)Previously founded UniversityTutor.com, also worked as a Software Engineer at AirBnb
Alessia Haas
(CFO)Previously held various head positions, including VP at GE Healthcare, Director at Merrill Lynch and CFO at CIT Bank and Oz Management
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