Support Engineer, Aerospike
Real-time big data platform for organisations
Open for applications
Real-time big data platform for organisations
201-500 employees
Open for applications
201-500 employees
Company mission
Aerospike's mission is to unleash the power of the world's real-time data.
Role
Who you are
- Proven experience (3 –5 years) in technical support, systems engineering, or related roles
- Deep proficiency with Linux (certification is a strong plus)
- Solid understanding of distributed systems and high-availability environments
- Hands-on experience with NoSQL or similar database platforms (Aerospike experience is a bonus)
- Familiarity with hybrid and cloud infrastructure (AWS preferred)
- Excellent problem-solving and diagnostic skills; ability to troubleshoot complex technical issues
- Strong written and verbal communication skills
- Comfortable in a dynamic environment; self-starter with a growth mindset
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage
- Bachelor’s degree in Computer Science, Engineering, or a related technical field—or equivalent practical experience
Desirable
- Previous experience in enterprise software technical support
- Exposure to Kubernetes, Docker, or other container orchestration systems
- AWS certification or experience with large-scale cloud deployments
What the job involves
- We are seeking an experienced and driven Support Engineer to join our Global Customer Support team
- In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Aerospike Real-time Data Platform
- You’ll work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with Aerospike at scale
- Troubleshoot and resolve technical issues for Aerospike customers across diverse environments (cloud, hybrid, on-prem)
- Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement
- Participate in real-time customer remediation efforts and live incident resolution
- Act as a customer advocate to ensure timely and accurate issue resolution
- Support enterprise customers with mission-critical systems and real-time data use cases
- Assist with new deployments, configuration guidance, and performance tuning
- Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities
- Contribute to a collaborative, agile, and globally distributed support team
Our take
Aerospike is a high speed data platform that promises to reduce server footprints by up to 80%. Aimed at satisfying large-scale data platform requirements, clients include PayPal, Verizon Media, European Central Bank, and Snap Inc.
While there are other data platforms available such as DataStax, Redis Labs and Couchbase, Aerospike sets itself apart through offering no trade off between cost and a high level of performance and consistency on a large scale.
As massive petabyte data sets become the norm for large businesses, Aerospike realises the need for systems that can handle this in real-time. Its release of Aerospike Connect brings connectivity of Aerospike Database 5 with a range of big-name open-source frameworks such as Apache Spark, Presto, Pulsar, Kafka and JMS - making Aerospike products more useful to a wider client set. Impressive Series E funding awarded in 2024 is being used to further develop its AI capabilities, specifically around graph and vector functions, capitalising on the current boom in the machine learning sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2024
$30m
LATE VC
Apr 2024
$109m
SERIES E
Total funding: $201m
Company benefits
- Comprehensive health plans & FSAs
- Healthy in-office snacks
- 401(k)
- Unlimited PTO
- Well-equipped workspace with standing desks, high-quality equipment and a fully stocked kitchen
- Weekly happy hours and regular company events
- Global team - you have the chance to connect with an international community and gain a global perspective
Company HQ
Mountain View, CA
Leadership
Srini Srinivasan
(Founder & CTO)Worked as an IBM Senior Engineer for 4 years before working as a Server Architect at VerdiSoft and Yahoo!. They left their CTO role at Citrusleaf in 2009 to found Aerospike, serving as CPO since 2019.
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