Customer Success Enablement Manager, WalkMe
$115-130k
Digital adoption platform
Open for applications
Digital adoption platform
1001+ employees
Open for applications
$115-130k
1001+ employees
Company mission
To make digital adoption for employees and customers simple, while increasing enterprise productivity.
Role
Who you are
- This role requires a strategic thinker who can collaborate with key stakeholders, leverage enablement tools, and build a structured learning framework that enhances CSM effectiveness and efficiency
- Experience in enablement, training, or learning & development, preferably within Customer Success or a SaaS environment
- Understanding of Customer Success methodologies, customer lifecycle management, and best practices for driving retention and expansion
- Experience designing and delivering training programs specifically for Customer Success Managers (CSMs)
- Strong content creation skills, with the ability to develop engaging and practical training materials
- Proficiency in enablement tools such as LMS platforms, WalkMe (a plus), and knowledge management systems
- Excellent facilitation, coaching, and stakeholder management skills
- Analytical mindset with experience measuring training effectiveness and optimizing programs based on insights
- Passion for empowering CSMs and fostering a culture of continuous learning and professional development
- Advantageous:
- 5+ years of experience in enablement, training, or learning & development
- Previous experience in a Customer Success role within a SaaS company
What the job involves
- As a Customer Success Enablement Manager, you will be responsible for designing and executing training and enablement programs specifically for our Customer Success Managers (CSMs)
- Your mission is to ensure CSMs are equipped with the skills, knowledge, and resources they need to drive customer outcomes, improve retention, and support business growth
- Enablement Strategy & Execution: Develop and implement a structured enablement program tailored to CSMs, focusing on customer engagement, value realization, and renewal/expansion strategies
- Onboarding & Training: Create and deliver onboarding programs for new CSMs, ensuring they quickly ramp up and understand WalkMe’s products, customer journey, and success methodology
- Ongoing Learning & Skill Development: Design continuous learning initiatives, including product knowledge updates, best practices in customer success, consultative skills, and strategic account management
- Playbooks & Resource Development: Develop and maintain CSM-specific playbooks, training materials, and knowledge assets to support customer interactions and lifecycle management
- Technology & Tools: Leverage WalkMe’s own DAP, LMS, and other enablement tools to enhance learning experiences and drive adoption of internal methodologies
- Collaboration & Stakeholder Engagement: Partner closely with Customer Success leadership, Sales Enablement, Product, and Marketing to ensure alignment on training programs and business objectives
- Measurement & Impact: Define KPIs for training effectiveness, track program success, and refine enablement strategies based on data-driven insights
Our take
WalkMe is a code-free digital adoption platform allowing CIOs and executive management visibility into their company’s tech stack. The aim of its software is to help organizations both measure and maximize the impact of their digital transformation.
With more companies than ever undergoing this process, a product that provides some transparency regarding the efficacy of their digital transformation efforts is a smart market proposition. The market opportunity is significant, and global too, and with more of its 2,000+ corporate customers signing up for large contracts WalkMe is cashing in on its strong position.
Following a successful IPO in mid-2021, WalkMe has continued on a strong and steady track, with 35 million users in 42+ countries. An acquisition by German software giant SAP for an estimated $1.5 billion occurred in 2024 and will see WalkMe's workflow execution software improve the buyer's user adoption and engagement.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2019
$90m
SERIES G
Nov 2018
$10m
SERIES F
Total funding: $307.5m
Company benefits
- Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families, 401(k) with company matching program, Parental Leave programs, and a vacation policy to encourage a healthy work-life balance
- WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
Company HQ
South Beach, San Francisco, CA
Leadership
Dan Adika
(CEO)Dan worked in the Israel Defense Forces for over 5 years before spending a year as a HP Software Engineer and co-founding WalkMe in April 2011.
Rafael Sweary
(President)Having started their career as CEO of Jetro Platforms, Rafael spent 2 years as an Ocean Assets Entrepreneur in Residence, before 2 years at Koala. They then co-founded WalkMe in 2011.
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