Engineering Manager, Parloa
Site Reliability Engineering
+ Equity package
AI agent management platform
Job no longer available
AI agent management platform
501-1000 employees
Job no longer available
+ Equity package
501-1000 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- Experience supporting SRE, DevOps, or platform teams with focus on reliability and collaboration
- Understanding of SRE principles: SLI/SLOs, error budgets, and toil reduction
- Hands-on experience with our observability stack (Datadog for metrics/APM, ELK for sensitive logs) and production systems at scale
- Deep empathy for developer workflows and creating sustainable on-call processes that support work-life balance
- Familiarity with Infrastructure as Code using Terraform and container orchestration with Kubernetes
- Experience with CI/CD platforms (GitHub Actions, ArgoCD) and integrating reliability into deployment pipelines
- Understanding of Azure cloud services and preparing organizations for multi-cloud transformations
- Warm communication skills for incident support, postmortem facilitation, and cross-team collaboration
- Experience with authentication systems (e.g. Okta, EntraID) and their role in system reliability
- Commitment to building inclusive teams that balance operational care with innovation and wellbeing
- Appreciation for AI-assisted tools in improving operational efficiency and reducing toil
- Background with databases (MySQL, Redis, MongoDB) and their reliability considerations is valued
- Experience with multi-cloud architectures and distributed systems is warmly welcomed
What the job involves
- As an Engineering Manager for Site Reliability Engineering & Developer Experience (f/m/d) at Parloa, you will nurture and support a collaborative team that ensures the reliability, scalability, and performance of our products while empowering engineers with thoughtful tools and workflows.
- Your mission is to cultivate and grow SRE practices that enable our architectural transformation and ensuring our systems meet availability targets. You'll foster a caring culture where reliability is a shared responsibility and where automation helps reduce toil, empowering engineers to focus on meaningful work
- Build and nurture a supportive team that harmonizes SRE excellence with developer experience
- Collaborate to establish SRE practices: SLI/SLOs, error budgets, and trust-based postmortems using Datadog metrics
- Create comprehensive observability strategies leveraging our monitoring stack
- Support sustainable incident response, on-call processes, and automation using GitHub Actions and Terraform to improve MTTR
- Partner with engineers and engineering teams to integrate reliability practices into CI/CD pipelines (ArgoCD, GitHub Actions) while supporting developer wellbeing
- Foster adoption of reliability best practices across our Kubernetes-based infrastructure through mentorship and collaboration
- Guide teams in leveraging our Azure cloud platform effectively while preparing for multi-cloud architectures
- Support the thoughtful adoption of AI tools (Cursor, GitHub Copilot) for operational efficiency
Application process
- Recruiter video call → Meet your manager → Technical Interview + Technical Leadership Interview → Bar Raiser Interview
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding, most recently in 2025, following a tripling of its revenue growth and a 2023 entry into the US market. This investment will be used to scale its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
140% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2026
$350m
SERIES D
May 2025
$120m
SERIES C
Total funding: $570.4m
Company HQ
Kollwitzkiez, Berlin, Germany
Leadership
Malte Kosub
(Co-Founder & CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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