Senior Solutions Engineer, OpenTable
2 days a week in office
Online restaurant reservation service
Posted today
Online restaurant reservation service
1001+ employees
Posted today
2 days a week in office
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- The ideal candidate brings deep experience with APIs and system integrations, thrives in ambiguous and technically complex environments, and can confidently drive initiatives from technical discovery through implementation and launch
- They use strong technical judgment to navigate tradeoffs, proactively identify risks and dependencies, and influence scalable improvements across our integrations and developer experience
- You have significant experience in Solutions Engineering, Sales Engineering, Technical Consulting, Integration Engineering, or a similar customer-facing technical role
- You have deep experience working with REST APIs, JSON payloads, authentication methods, webhooks, and system integrations
- You are experienced in reviewing logs, debugging API requests and responses, and diagnosing complex integration issues
- You have successfully led complex technical implementations from discovery through production launch
- You are comfortable owning complex, quarter-length initiatives and driving work forward across multiple stakeholders
- You can navigate ambiguity, proactively identify risks and dependencies, and drive technical decisions toward resolution
Desirable
- You have excellent communication skills and can translate complex technical concepts and tradeoffs for technical and non-technical audiences
- You have experience partnering with Engineering and Product teams to investigate technical challenges and deliver scalable solutions
- You can balance multiple complex projects and priorities in a fast-paced, global environment
- You demonstrate strong technical judgment and know when to independently drive a solution and when to engage additional expertise
- You contribute technical knowledge and expertise in ways that improve the effectiveness of those around you
- Experience in restaurant technology, hospitality technology, SaaS platforms, or system integrations is a plus
What the job involves
- We are seeking an experienced Senior Solutions Engineer to lead complex API integrations and high-impact technical engagements across our partner and restaurant ecosystem
- This role independently owns sophisticated implementations, partners cross-functionally to drive successful outcomes, and helps establish strong technical and operational standards across Solutions Engineering
- Lead complex API integrations and technical initiatives from discovery and solution design through implementation and launch
- Independently own complex, quarter-length technical projects and high-impact partner implementations, establishing clear milestones, dependencies, and delivery expectations
- Serve as the primary technical advisor for sophisticated partners, restaurant groups, and strategic initiatives
- Translate business and partner requirements into clear technical approaches, balancing implementation complexity, scalability, reliability, and partner needs
- Diagnose and resolve sophisticated API and integration challenges using logs, API requests and responses, authentication flows, and system behavior
- Navigate ambiguous technical problems by identifying assumptions, evaluating tradeoffs, and driving decisions toward resolution
- Proactively identify technical risks, dependencies, and implementation gaps and partner with stakeholders to develop mitigation plans
- Partner closely with Product and Engineering teams to clarify scope, investigate technical challenges, and identify appropriate short and long-term solutions
- Communicate changes to delivery expectations, blockers, and technical risks early and clearly
- Act as an escalation point for complex technical issues and implementations
- Build and maintain deep expertise across our off-the-shelf APIs, integrations, and broader technical ecosystem
- Ensure Service Level Agreements (SLAs) and implementation commitments are met while balancing multiple high-priority initiatives
- Partner with Security teams to ensure integrations follow established security and compliance standards and proactively identify potential risks
- Work closely with Sales, Partnerships, Support, Product, and Engineering teams to connect technical decisions and tradeoffs to business outcomes
- Develop scalable troubleshooting approaches, implementation patterns, and technical guardrails that improve consistency and quality
- Partner with Engineering domain owners during complex incidents and technical investigations, using available logs and observability tools to drive resolution and identify opportunities to prevent recurring issues
- Develop scalable troubleshooting guides, implementation playbooks, and technical resources that improve partner self-service
- Identify and raise product improvement opportunities based on technical patterns, implementation challenges, and partner feedback
Salary benchmarks
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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