Senior UX Researcher, Toyota Connected

• 6+ years of user research experience with direct, hands-on experience in both qualitative and quantitative methods
• Demonstrated experience in designing and leading large-scale quantitative surveys across large samples
• Hands-on experience with information architecture methods, including tree testing and card sorting
• Strong experience with moderated and unmoderated usability testing in an Agile delivery environment
• Deep familiarity with UX metrics and benchmarking, including SUS, task completion rate, SEQ and related usability and performance measures
• Ability to synthesise quantitative and qualitative findings into clear, actionable insights that information product and design decisions at scale

Desirable

• We need a Contractor to join us as a User Researcher to assist our UXR practice within Strategy team that helps to define and deliver the Connected Technology strategy
• We need a Contractor to join us as a UX Researcher to support a global strategic project with a focus on mixed quantitative and qualitative research methods, particularly strong quantitative skills
• Hands-on UX Research Projects (70% Capacity)
• Lead independent, end-to-end foundational research projects with a strong focus on quantitative surveys
• Design and run research studies to support feature prioritisation frameworks across multiple markets
• Support additional strategic, foundational projects as the program(s) evolve
• Conduct information architecture research across multiple markets and moderated and unmoderated design testing across design and delivery teams
• Synthesise and develop a recommendations framework to inform global product owners on research findings to support product decisions
• Research Process and Standards (20% Capacity)
• Contribute to and help evolve the global research playbook, establishing standards, templates, best practices for high-quality research
• Partner with designers to support and enable design-led research, providing guidance on methods, study design and interpretation of results
• Ensure alignment with UX metrics, frameworks, and organisational standards
• Research Operations (10% Capacity)
• Support the development of a research repository and UX research backlog
• Ensure research tools are being used within budget constraints

• Please note, re timelines, due to the Christmas break, we will review applications w/c 5th January with a view to fast track interviews and onboard as quickly as possible
• January Start