Temporary IT Administrator, Guesty
Property management software for short-term rentals
Be an early applicant
Property management software for short-term rentals
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To make the jobs of property management companies easier.
Role
Who you are
- This role requires excellent communication skills, adherence to SLAs, and a strong collaboration mindset to work with multiple teams, including the IT team, back-office staff, and end-users
- Fluent in English (both written and spoken) with excellent communication skills
- 1-2 years experience in leading a team
- Proven experience in IT support, IT operations, or a related field
- Knowledge of SaaS applications and IT asset management
- Familiarity with security policies and compliance standards
- Ability to work independently and take initiative in problem-solving
- Strong organizational skills and attention to detail
- Ability to manage and execute procurement processes effectively
- Experience with IT project management is a plus
- Strong teamwork skills, with the ability to collaborate effectively and support colleagues
What the job involves
- We are seeking a temporary (5 months) proactive and detail-oriented IT Administrator located in Barcelona to join our global IT team
- The ideal candidate will be responsible for IT support, asset management, onboarding/offboarding processes, procurement, and IT project management
- Track and resolve IT support tickets efficiently while ensuring compliance with SLAs
- Provide technical assistance to employees, escalating when necessary to avoid
- Blockers
- Communicate effectively with IT teams globally and local teams in Barcelona
- Ensure adherence to IT policies, security standards, and process guidelines
- Request and coordinate laptop orders in advance to ensure timely delivery (2 weeks before start date for remote employees when possible, same-day delivery for local hires in Barcelona office)
- Conduct onboarding sessions via video call for remote employees and in person for local employees, following onboarding schedules calendar with Barcelona back-office team
- Collect and manage returned laptops, ensuring security policies are followed
- Lock devices when necessary, and wipe them when delivered, following security best practices
- Track and execute Purchase Requests and Purchase Orders for IT equipment, while maintaining efficient communication with vendors and all relevant stakeholders
- Manage IT inventories across Europe, including asset assignments and stock levels using our inventory system, Dots
- Oversee device lifecycle management and timely upgrades/replacements
- Maintain and update internal Solution Articles for IT processes
- Ensure documentation is accessible for both IT staff and end-users
- Support knowledge-sharing initiatives within the IT team
- Manage and support various SaaS applications in collaboration with the SaaS Administrator when required
- Ensure IT expenditures align with budget constraints
- Lead or assist in IT projects aligned with the company’s IT roadmap
- Track potential security threats and escalate to the Security team when required
- Ensure removal of access to all applications when an employee leaves the company when detected, while communicating with SaaS Administrator
- Maintain Role-Based Access Control (RBAC) for active users
- Follow and enforce IT/Security policies to protect company data and infrastructure
- Engage in weekly one-on-one meetings with the IT Manager to provide updates on key topics
- Maintain open communication with other departments to ensure seamless IT operations
- Work professionally with all levels of staff, demonstrating a strong collaboration spirit
- Cooperate effectively within the IT team and cross-functional teams, fostering a team-oriented environment
- Support colleagues and contribute to team success by sharing knowledge, assisting with problem-solving, and maintaining a positive work culture
- Adapt and learn in a fast-paced and evolving environment
Our take
The short-term rental economy has gone from strength to strength since the revolutionary introduction of Airbnb into the industry. Now startups are competing to iron out the kinks in vacation and rental experiences for both landlords and tenants.
Guesty is doing this through building the Salesforce for property management. By focusing on the operational hiccups of running a short-term rental property - and there are many - Guesty has built up a loyal customer base who are grateful for the software which unlocks time and money.
The company is now investing in growth and technology while extending its marketplace of third-party integrations. It is also continuing to build out its machine learning capabilities which augments many of its products, triaging guest messages for example.
The startup is also starting to develop products for other types of property, including multi-unit listings and “aparthotels.” Guesty must continue to deliver a quality service for these new types of customers who will bring with them higher expectations than casual hosts.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2024
$130m
SERIES F
Aug 2022
$170m
SERIES E
Total funding: $410.3m
Company HQ
Covina, CA
Leadership
Amiad Soto
(CEO)Industrial Engineering graduate from Tel Aviv University. Guesty arose from their time struggling as an AirBnb host.
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