Subject Matter Expert Account Manager, Addison Lee
£29.8-35k
Office located in Paddington, London
Private hire cab and courier company
Be an early applicant
Private hire cab and courier company
501-1000 employees
Be an early applicant
£29.8-35k
Office located in Paddington, London
501-1000 employees
Company mission
To disrupt and revolutionise the industry, by allying the latest technologies with traditional customer service values.
Role
Who you are
- The position will suit someone with a proven record of achievement gained within a client service management or a sales environment with an account development background with some client liaison experience
- Self-starting with the drive to increase sales and profitability
- Excellent relationship skills; the ability to interact at all levels
- Ability to work independently and on own initiative but also able to work collaboratively in matrix organisation
- Quick learner and able to rapidly grasp complex solutions/concepts and take clients on a journey to meet their qualified needs
- An ability to communicate, negotiate and influence effectively
- Systematic and logical approach to problem solving and a capacity to work around problems
- Good organisational skills and the ability to prioritise workload accordingly
- Tenacious, resilient and able to adapt to a fast-changing environment
- Excellent negotiation skills, with the ability to deliver valuable outcomes to customers and their business
- Experience within with Travel Industry desirable but not essential
What the job involves
- We are recruiting for three SME Account managers to join our account management team!
- This is a commercial role within the business that requires you to develop new sales opportunities within an existing client base
- You will be a relationship builder and a problem solver who wants to take responsibility for your customers
- As a SME Account Manager, you will need to successfully identify revenue opportunities to deliver account growth via a well-developed pipeline
- In this role, you will display exceptional sales and account-handling skills to ensure our clients have the best business experience
- Your responsibilities involve all aspects of the client relationship and account performance and carries accountability to upsell / cross sell Addison Lee products
- This role reports to Head of Business Development
- Plan, prioritise and manage activities to achieve sales/revenue and retention targets
- Develop, agree and implement sales development plans for a specific number of accounts to maximise profits
- Maintain, develop and foster effective relationships and performance management across all the relevant levels of account organisations
- Ensure all account information such as contract data, spend and profitability are maintained
- Ensure contracts are entered into and maintained in a timely and profitable manner
- Develop client accounts for sales and profitability
- Ensure upselling and cross selling opportunities are developed by establishing a sound understanding of what current and potential business needs are; aim to achieve an increased share of account “wallet.”
- Ensure that client expectations are met, co-ordinating resolution of any escalation of service issues and system service failures
Salary benchmarks
Our take
Addison Lee, founded in 1975, is London’s largest private hire company today, providing car and courier services for individuals and businesses.
The company’s main competition these days are ride-hailing firms such as Uber, but Addison Lee hopes to stand out with its practiced professional customer service. Though mainly serving London, the company also offers managed services in New York and across the US.
Addison Lee serves a large portion of the FTSE 100, operates thousands of vehicles, and provides up to 30,000 rides a day in London alone. The company has made the jump to a fully electric fleet as of 2023, acquiring low-carbon taxi fleet Green Tomato Cars, and in 2024, it was itself acquired by ComfortDelGro, a multinational transport group. This acquisition will merge Addison Lee's fleet into the preexisting fleet of ComfortDelGro's subsidiary CityFleet Network, and Addison Lee will see an expansion of its services into Liverpool, the Wirral, Chester and Aberdeen.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Life Insurance (Death in Service)
- 2 days paid volunteering leave a year
- Private Medical Insurance & Travel Insurance (after 1 year)
- Wellness Program
- Cycle to Work Scheme
- 33 days Annual Leave (incl. bank holidays)
- Extensive retails discounts via Reward Gateway (e.g. 5% off most major supermarkets)
- Support with Professional Training and Qualifications via Apprenticeships
- Season Ticket Loans
- Discounted Cabs and Courier services(within London)
Company HQ
London, UK
Leadership
John Griffin
(Chairman)Businessperson and philanthropist. Founded the company in 1975.
Liam Griffin
(Founding Family & CEO)Joined Addison Lee in 1996, becoming CEO ten years later. Is a Board Member & Investor for BOL Foods, Zeelo, and SKOOT.
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