Senior Product Designer, AirHelp
B2B Product
€70-95k
Salary dependent on location
1-5 days a week in office
Claims management company for flight disruptions
Posted today
Claims management company for flight disruptions
201-500 employees
Posted today
€70-95k
Salary dependent on location
1-5 days a week in office
201-500 employees
Company mission
To make claiming compensation as easy and seamless as possible.
Role
Who you are
- Strong product designer with B2B experience and a good sense of business marking, comfortable moving from a partner-facing flow to a sales deck without losing quality in either
- Understand B2B buyer psychology and translate those insights into product and partner experiences that drive conversion — not just polished deliverables
- Bring research rigor: partner interviews, usability testing, and assumption validation are part of your default process, not an afterthought
- Think in systems. You know that partner-facing products, end-user journeys, and sales collateral all draw on the same underlying context, and you design for that continuity
- Operate well within a structured go-to-market process without losing momentum, and you understand how design timing affects speed to market
- Communicate design decisions clearly enough to build trust with commercial stakeholders, not just design peers
- You're comfortable in fast-moving, ambiguous environments. You take ownership and don't wait for perfect clarity, you create it
- You work fast and pragmatically. You use tools like AI to explore ideas, validate directions, and accelerate your workflow. You know when to go deep in Figma and when to move on
- You're an exceptional communicator. You align teams, influence stakeholders, and articulate product thinking in a way that drives decisions and builds trust
- You collaborate closely with engineers, including distributed or external teams, and understand what it takes to turn ideas into production-ready solutions
- You have a high bar for quality, but also strong judgment. You know when to refine and when to ship
- You're fluent in business English
What the job involves
- We are hiring a Senior Product Designer to own the end-to-end design of our B2B ecosystem - from partner-facing product experiences and claims/payout flows to end-user communications and the marketing website
- You'll bridge design and go-to-market by building sales and marketing collateral, running partner research to validate real pain points, and ensuring every deliverable reflects the distinct needs of B2B buyers like OTAs, insurers, and travel management companies
- Own B2B design end-to-end: partner-facing product experiences, end-user notification and communication journeys, claims and payout flows, and the marketing website
- Build and maintain a B2B marketing toolkit: sales decks, one-pagers, campaign assets, and demo visuals that speak directly to partner audiences
- Carry a strong understanding of B2B buyer contexts (OTAs, insurers, travel management companies, connectivity providers) across every deliverable, so partners get a considered product and partner experience rather than generic output
- Contribute design thinking and user pain point insights during early-stage product and go-to-market planning, in close partnership with Product and Product Marketing
- Run partner interviews, usability testing, and business case validation to ground deliverables in real user pain points and proof points, not assumptions
- Test and iterate on partner-facing and end-user flows based on real usage, feeding findings back into design
- Finalize launch collateral and gather feedback from early adopter partners
- Feed learnings and success stories from each launch into the next, building a repeatable design process as the B2B roadmap grows
- What You'll Deliver in Your First 12 Months:
- Design coverage across multiple B2B product launches, each shipping with a considered product experience and a complete partner toolkit
- A partner and end-user experience with real continuity, from the partner-facing product to what the traveler sees
- A library of sales and marketing collateral that measurably improves deal quality and partner trust
- A repeatable process for taking a B2B initiative from early positioning to a complete, launch-ready toolkit
- The first B2B case study, built from real partner feedback, that feeds directly into the next product cycle
Our take
Customer support and claims tech are most often reserved for law firms and legal teams, but AirHelp’s focus on the air travel industry has carved them out a niche and amassed the company a client base of 16M people. Focusing on assisting travellers with air travel rights, delays, cancellations, missed connections, strikes, baggage loss, and denied boarding compensation, AirHelp’s team speak 17 languages and works in partnership with law firms in 30 countries.
AirHelp’s law firm partnerships are a vital asset to the company, which must navigate a shifting sands ecosystem where different countries and companies have different laws. So far, AirHelp has amassed a significant amount of funding from the likes of ABRY Partners, which should help it continue building these partnerships and expand its operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Aug 2016
$12m
SERIES A
Aug 2014
$0.2m
SEED
Total funding: $12.4m
Company benefits
- Hybrid work model: Split your week between team-time at the office and focused work from home.
- Professional development: We support growth with learning budgets and transparent career paths.
- Leadership training: From first-time leads to senior managers, we invest in leadership at every stage.
- Performance reviews: You'll get regular, thoughtful feedback to help you grow and move forward with purpose.
Company HQ
Friedrichshain, Berlin, Germany
Leadership
Tomasz Pawliszyn
(CEO)A Member of the Revenue Collective. Previously worked at Studio Moderna for over 9 years, while there they held Directorial and Operations roles. Prior to that, they worked as a Senior Project Leader at Toyota Motors Europe.
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