NOC Analyst, Plume Design
$65-75.5k
+ Bonus + Equity
Platform for communications service providers
Job no longer available
Platform for communications service providers
501-1000 employees
Job no longer available
$65-75.5k
+ Bonus + Equity
501-1000 employees
Company mission
To keep you in the flow with any experiences you turn on.
Role
Who you are
- We are looking for passionate people who possess technical expertise, excellent troubleshooting experience, outstanding customer service and communication skills
- Hands on technical experience in at least one of: Linux | Cloud | Networking | WiFi
- Experience using tools such as Jira, Confluence, Slack, Grafana, Kibana
- Strong critical thinking and problem solving abilities paired with a methodical approach to troubleshooting
- Ability to analyze system diagnostics and clearly articulate the issue for the customer
- A strong desire to continuously learn and grow
- Willingness to collaborate with and help your teammates
- Strong communication and collaboration skills
- BS degree in a STEM field or relevant professional experience
What the job involves
- Plume’s Technical Operations team is looking for talented and ambitious NOC Analysts to be part of a global 24x7x365 NOC/SOC operation that is focused on monitoring and supporting Plume’s customers as well as internal systems, services, and applications to provide timely resolutions to technical issues
- You'll collaborate closely with highly skilled engineers from our team, striving to deliver flawless support and powerful solutions to our global customers
- Triage, route, and respond to cases opened by Plume customers and employees
- Monitor the Plume platform to ensure adherence to SLAs
- Execute MOPs, runbooks, or playbooks to remediate issues
- Use available tools to investigate and troubleshoot technical issues
- Work closely with operations and engineering teams; escalating issues as required
- Provide the best experience possible for Plume customers
- Manage workload to ensure that all customer issues are resolved in a timely manner
- Write new and improve existing documentation
- Provide feedback to improve product quality/functionality
- Shifts may include standard business hours and off-hours oncall
- Contribute to the development and refinement of NOC processes and procedures to enhance efficiency and effectiveness
- Work with NOC staff in other global regions to perform detailed handoff of critical issues
Our take
Smart devices within the home have become the norm, but Plume Design believes that this influx of revolutionary home tech is only as smart as the networks that support them. With many issues concerning smart devices, treatment is reliant on generic WiFi, unsafe networks, and expensive analysis. Plume Design remedies this with cloud-controlled internet platforms that are defined by the needs of the devices that use them.
With home office setups now the norm, Plume has fast become a necessary service for many small businesses and casual users. Its smart Wi-Fi networks are ground-level products upon which Plume offers more smart home services and it now has more than a billion devices on its network.
With substantial funding behind it, Plume’s post-COVID surge in business was one thing, but keeping up the momentum throughout the 2020s is quite another. Time will tell if the company can continue on its upward trajectory. But as long as it keeps its networks fresh (as it did in 2022 through its partnership with OpenSync software agent SamKnows), it shouldn’t have a problem as it scales up.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2021
$300m
LATE VC
Feb 2021
$270m
SERIES E
Total funding: $697.4m
Company benefits
- Lifetime Plume HomePass membership
- Allowance for home-office set up
- Monthly data or phone allowance
- Plume employee referral bonus program
- Public transportation reimbursement
- Retirement savings contributions
- Employee discounts
- Patent submission support and incentive award program
- Competitive and comprehensive health insurance coverage and extended benefits such as dental, vision, life, short/long-term disability insurance, and FSA/HSA (detailed coverage may vary by location)
- Employee assistance program
- Generous vacation policy to ensure time to recharge (open paid time off or generous accrued paid time off based on location)
- Health and wellness reimbursement and a Premium Strava membership
- Holistic health platform through Walking on Earth
- Generous parental leave policy
- Online and in-person team-building events
- PlumeStrong - our corporate social responsibility program designed to apply our resources (time, brainpower, product, money) for good
- Remote/flexible work arrangements
- Professional development opportunities
- Immigration support
Company HQ
Downtown North, Palo Alto, CA
Leadership
Sri Nathan
(Co-Founder & Vice President of Major Accounts)Previously Co-Founder & Vice President of Business Development at Menara Networks, Vice President and Executive Consultant at Schema, and CEO at Liwana Technologies and Jasmine Networks.
Adam Hotchkiss
(Co-Founder & Chief Product Officer)Previously Vice President of Menara Networks, Sales at ADVA Optical Networking, Product Line Management at Qtera / Nortel and Product Manager at Fujitsu Network Communications.
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