Strategy & Implementation Manager, Snapsheet
$110-140k
More information about location
Claims management automation platform
Open for applications
Claims management automation platform
201-500 employees
Open for applications
$110-140k
More information about location
201-500 employees
Company mission
Snapsheet's mission is to make claims simple for everyone.
Role
Who you are
- Bachelor’s degree in a business-related field
- 3–5+ years of experience in customer-facing, project or client management roles
- Strong understanding of how business strategy impacts operating models
- Excellent written and verbal communication skills
- Highly organized, proactive, and able to manage multiple priorities in a fast-paced environment
- Experience working with cross-functional teams
- High EQ, intellectual curiosity, and action-oriented mindset
- Proficiency with productivity and collaboration tools (e.g., Microsoft Office, Google Suite, Confluence, Jira)
What the job involves
- As a Strategy and Implementation Manager, you serve as the primary client lead for Snapsheet platform launches, partnering closely with customers and internal teams to deliver successful implementations
- You bring deep expertise in Snapsheet’s products, use data and customer insights to guide recommendations, and help clients optimize their claims operations
- You gather customer feedback to inform product improvements and play a key role in growing Snapsheet’s software business and overall success
- Develop deep expertise in Snapsheet’s SaaS products to guide customers through implementations
- Lead end-to-end implementations for global insurance carriers
- Act as the primary project manager and day-to-day client contact, ensuring timely and high-quality launches
- Use a consultative approach to identify customer pain points, goals, and optimal platform configurations
- Create and manage implementation plans, including onboarding, training, integrations, and launch milestones
- Lead integration and configuration discussions with technical support as needed
- Identify opportunities for automation, engagement, and post-launch optimization using customer metrics
- Partner with training and Customer Success teams to drive adoption and ensure a smooth transition
- Drive proactive communication with customers and internal stakeholders
- Gather and translate customer feedback into product and enhancement recommendations
- Leverage competitive insights and best practices to improve client outcomes and grow the business
Our take
Snapsheet delivers end-to-end and modular cloud SaaS solutions for claims management, helping to digitize and automate the space. Its vast capabilities, including an AI-powered damage estimation tool, make claims processes easier to manage and less risk-prone for clients and providers alike.
In recent years, there has been a surge in interest in insurtech, which has certainly helped Snapsheet capture clients and support as it expands. As the sector continues to reassess procedures across the board, a further shift towards automation seems likely, driving yet more clients towards the kind of offerings that the company provides.
Certainly, Snapsheet has positioned itself well in the market, remaining a key player as the sector takes shape. It has shown promising growth and continues to expand its customer relationships, providing solutions that improve the adjuster experience. If it can keep delivering this value it should be able to remain at the front of market development.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jul 2023
$5m
LATE VC
Mar 2021
$30m
SERIES E
Total funding: $111.6m
Company benefits
- Work from Anywhere - We give you the tools you need to work from wherever you work best
- Make an Impact - We set strong goals and we reach them. We are highly productive, efficient and always focus on how we can make an impact - big or small
- Own Your Career - We give you the tools to continue learning through masterclass, internal courses and external workshops. We practice intentional career pathing and goal setting every quarter
- Accessible Leadership - Open door policy and the programing to ensure you have access to leaders to stay in the know, give feedback, and make real change
- Purposeful Connection - From virtual wine-tastings to our annual in-person get togethers, we build ways for Snapster’s to connect, on purpose
- Intentional Recognition - Peers can recognize each other through our platform, high-five, and quarterly all-company awards. We continue to be a “promote-when-ready” culture focused on the outcomes not tenures and we schedule annual merit conversations to ensure everyone is compensated for great work
Company HQ
Chicago Loop, Chicago, IL
Leadership
Brad Weisberg
(CEO & Founder)Having studied at Indiana University Bloomington, they founded BodyShopBids.com and TheJMom.com, where they spent 3 years. They founded Snapsheet in May 2011, and have been CEO ever since.
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