Principal Product Manager, Smarsh
Data & Analytics
Cloud-based archiving and compliance solutions
Be an early applicant
Cloud-based archiving and compliance solutions
1001+ employees
Be an early applicant
1001+ employees
Company mission
To enable customers to take advantage of the latest communication and collaboration tools, while staying ahead of compliance risk.
Role
Who you are
- 8+ years of experience in product management with focus on data-driven products, workflow automations, Archive & eDiscovery use cases and monetizing them
- Experience building conversational tools and chatbots
- Technical fluency in AI, GenAI, Agentic AI and an understanding of the constraints
- Customer & partner-focused mindset, ensuring that all roadmap initiatives align with customer needs and drive measurable impact
- Ability to collaborate across R&D, Legal, Finance, Marketing and Sales
- Experience with software engineering and product management tools such as Jira, Confluence, Miro, Figma
- A growth mindset and a commitment to quality
- Ability to influence and work across different teams in different time zones
Desirable
- Knowledge of communications surveillance/compliance in a Financial Services context. This could have been gained within a FinTech, Consultancy, Compliance Technology vendor or a Financial Institution
- Exposure to AWS, security, metering, and billing based on consumption
What the job involves
- We are seeking a Principal Product Manager to deliver productivity and operational efficiency for customer workflows and to surface valuable Analytics/Insights leveraging our Data platform and AI/GenAI technologies
- This role is critical to envisioning the next generation use cases and workflows where AI assistants, Agents and humans work together to accelerate identifying business impacting insights, investigating and acting on those insights autonomously with initial focus on Archive and eDiscovery use cases
- The Principal PM will report to the VP of Product and will work cross-functionally with Product, Engineering, Sales, and Marketing to establish Smarsh as a market leader in AI-led innovation
- Define a compelling strategy for driving AI augmented workflows and use cases in Archive and Discovery products that extend the data platform and create new opportunities for growth and solving pressing business problems for our customers
- Develop market research, PRDs with business cases, manage product roadmap and prioritize with our engineering teams
- Drive Monetization: Develop and oversee monetization strategies for the new capabilities introduced, ensuring AI safeguards and governance, competitive differentiation to foster innovation while protecting COGS
- Work closely with Product, Engineering, Sales, and Marketing teams to develop joint go-to-market strategies that drive enablement, adoption, and long-term success
- Work closely with other Product Managers to convert product strategy to detailed requirements and prototypes that can be translated into our development processes
Our take
The emergence of new digital communication technologies provides businesses with a great opportunity for growth. But regulated businesses need to ensure they carry out communications monitoring, archiving, and compliance to stay on the right side of regulators. This can be difficult to do with new tech - to the extent that some businesses are hesitant to adopt it at all.
Of course, there’s a substantial appetite for ways to get around this obstacle and therefore reap the business benefits of modern comms. Smarsh provides just that, with its suite of archive, storage, and monitoring tools. In the two decades since its founding, the platform has netted over 6,500 clients including top worldwide banks, brokerage firms, insurers, registered investment advisors, and state and local government agencies in the US.
This puts Smarsh in a formidable position going forward. The issue the company addresses is only getting more acute as the volume of communications increases, more tech is brought to market, and the hybrid work model pushes more communications online. Smarsh’s extensive, top-tier global reach will help it field this growing market opportunity.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (2 rounds)
May 2015
$28m
LATE VC
Sep 2007
$15.6m
LATE VC
Total funding: $43.6m
Company benefits
- Healthcare insurance: We provide medical, dental and vision insurance and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses
- Personal time off: A healthy work-life balance is critical to your success at the office. Smarsh offers a "take-what-you-need" time off policy as well as flexible work arrangements
- Recognition: We're big on kudos for a job well done. Our employee recognition program enables co-workers to nominate their peers who best embody our core values for recognition
- Life and disability insurance: Fully paid life and disability insurance coverage is provided from the day you start your job
- Wellness program: You're happier when you're healthier. So we reimburse a portion of employees' monthly health club expenses
- Retirement savings: We match a percentage of your retirement savings contributions. Smarsh employer match invests immediately, so it's yours from day one
- Sabbatical: The Smarsh sabbatical program provides a time to recharge, study or simply a time to do something you are passionate about away from the workplace. Employees are eligible after six years of service
- Giving back: Through our community partnership program, Full Circle, employees make a positive difference and receive paid time off for Full Circle activities so they can support the organizations that matter most to them
- Employee assistance program: We offer free and confidential assessments, short-term counseling, referrals and follow-up services to employees for personal or work-related issues to support their mental and emotional well-being
- Cellphones: To support our mobile and geographically dispersed workforce, we offer corporate cellular plan discounts with both AT&T and T-Mobile
- Getting here and home: Biking and taking public transit to work is not only cool but a smart and green thing to do. Smarsh proudly reimburses for monthly transit costs and biking expenses
- Parental leave: We want to support our colleagues who are starting a family. Smarsh offers paid leave to help you welcome your new bundle(s) of joy into the world
Company HQ
Portland Downtown, Portland, OR
Leadership
Stephen Marsh
(Founder)Previously worked on capital market systems at Fidelity Investments, and then moved to a Senior Product Manager role at CCBN. They are also a board member at The Wild, Asset Compliance Inc., and ComplySci.
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