Community Manager, Community Phone
$85-105k
+ Equity
Landline phone service company
Job no longer available
Landline phone service company
21-100 employees
Job no longer available
$85-105k
+ Equity
21-100 employees
Company mission
To build a different kind of landline phone service company.
Role
Who you are
- 3–5 years in community, social, or content marketing, with real ownership of a channel or program — not just posting
- You are a relentless engine. You do a remarkable amount of work. You don’t get blocked. Your manager thinks, “Wow, how did they pull that off?” not “I wonder what they are up to.”
- You have proven opinions about how communities grow. You aren’t just writing out newsletters and clicking send. You’re fixated on the nature of our social network. Who are these customers? What makes them fall in love with something? How can we make that viral?
- Strong writer. You can turn our product into an emotional message that a 65-year-old’s daughter understands and wants to forward
- A real feel for how things spread among people who are not young and not on TikTok. You can explain why something travels inside a 50+ or caregiver community
- Enough hands-on design sense to make your own organic content look good without waiting on a designer
- Analytical. You set goals, watch the numbers, and cut what isn’t working
- Bonus: you’ve marketed to older adults, caregivers, or their families
What the job involves
- Building a community is a central part of our brand. We keep our customers connected: to their families and to the people who love and support them
- As our Community Manager, you own the network and energy of our Community
- Community Engagement — launch and own the customer newsletter and other touchpoints that make people feel part of something, not just billed by a vendor
- Organic Social — own our organic social presence. Participate in and mobilize Facebook and Reddit communities around caregiving and senior safety. Own our organic Facebook and Instagram presences. Be obsessed with engagement, shares, and network growth. Figure out the puzzle of engaging a customer base that isn’t native to platforms like TikTok or Snapchat
- Referrals — turn word-of-mouth into a machine. Our customers already recommend us; you make recommending us easy, rewarding, and constant. Own referral programs end-to-end
- How we’ll know it’s working:
- More customers refer more friends, month over month
- Newsletter and organic engagement grow, and customers tell us they feel part of a Community
- Word-of-mouth becomes something we can see, not just something we hope for
- Our organic social following and share rate climb steadily
Our take
Community Phone offers a simple landline phone service for families and business without requiring internet. Powered by the company’s landline base, connecting landline phones to cell towers in the area, customers access unlimited local and long distance calls in the U.S that work during power outages.
Revolutionising the traditional landline, Community Phone has built a cloud phone system that runs inside of landlines and therefore grants customers full control over how to use the phone, such as enabling them to transfer the landline number onto a mobile phone or have calls ring on multiple phones at the same time. Its services are trusted in over 5,000 homes and businesses, including Dunkin’ Donuts, Starbucks. Wells Fargo, KFC and 7-Eleven.
The company is gradually getting closer to its goal of giving customers the best telecommunications experience in the U.S. It has received investment from Thiel Fellowship, Canaan and Accel as well as landing a place on the Y Combinator. In 2023, Community Phone expanded into California at a time when traditional telephone network providers such as AT&T and Cox Optimum are switching from traditional copper wire to fiber optics, which risks leaving those without internet coverage in the dust.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Mar 2019
$0.2m
SEED
Sep 2018
$0.1m
SEED
Total funding: $0.3m
Company benefits
- Equity compensation - For many of our roles, employees get to own Community Phone
- Fully remote work - We are an internationally distributed team, working from home.
- Unlimited PTO - We offer unlimited PTO to our salaried employees!
- International retreats - An awesome chance for our international team to get to know each other
- Meals gifted by employees to employees - Employees congratulate each other on amazing work by gifting meals and other prizes
Company HQ
Inner Richmond, San Francisco, CA
Leadership
James Graham
(Founder & CEO)Previously co-founded Eggplay and Caffeine Software, acting here as CEO. Experience as Mobile Engineering Lead for Find & Form, Wed Developer for Sugarsnap, and as a Warehouse Worker for TJM Innovations.
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