IT Operations Engineer, LogicGate

• The qualifications below represent the core competencies, skills, and experiences that align most closely with the day-to-day responsibilities of this role - if you don't check every single box and are excited about this work, we still highly encourage you to apply
• Proven Domain Experience: 3+ years of experience in IT operations, systems administration, or systems engineering, demonstrating hands-on administration of enterprise cloud environments and project delivery
• Identity & Network Security Expertise: Okta Certified Professional or Administrator designation and expertise in advanced Okta administration- including SSO, MFA, profile mastering, attribute mapping, and directory integrations with core apps (Paylocity, Google Workspace, Atlassian, and 1Password)- alongside cloud network security platforms like Zscaler ZIA
• MDM & Endpoint Mastery: Strong working knowledge of macOS environments and Jamf MDM fleet management at scale, including custom configuration profiles, software deployment, and compliance enforcement
• Automation & Scripting Proficiency: Adept at building logic-driven integrations using tools like Okta Workflows or platform APIs to eliminate manual tasks
• AI Literacy & Curiosity: Active interest or hands-on experience in utilizing AI productivity tools (e.g., ChatGPT, Claude, Gemini) to optimize code output, accelerate troubleshooting, and safely drive administrative efficiencies

Desirable

• The IT Operations Engineer serves as a primary technical driver of LogicGate’s internal technology ecosystem, responsible for hands-on administration, lifecycle automation, and maintenance of our cloud infrastructure
• Acting as the functional anchor for our SaaS stack, you will design integrations and secure our endpoint fleet to drive operational efficiency across the business
• Because this role sits at the intersection of multiple departments, success hinges on exceptional collaboration and a polished communication style
• You excel at breaking down sophisticated systems architecture and technical concepts into approachable, straightforward insights, and will routinely translate technical data into executive-ready reports that guide priority alignment and update senior leadership on infrastructure progress
• Architectural Maintenance: Own and continuously improve LogicGate’s IT infrastructure at a foundational level—including endpoint management (Jamf), identity services (Okta), SaaS stack integrations, and zero-trust network access controls (Zscaler)
• Lifecycle Automation & Administration: Design, implement, and maintain advanced automation (via Python, Bash, Okta Workflows, or Zapier) to streamline RBAC frameworks, automated user provisioning (including Paylocity sync), and entitlement reviews
• Cross-Functional Initiatives: Execute high-impact corporate IT operations projects end-to-end, including MDM policy deployment, SaaS license consolidation, and automated access review programs
• Security & Identity Governance: Partner closely with InfoSec to manage secure authentication architectures (SAML, SCIM, JIT, OAuth), audit SaaS access control policies, and ensure strict compliance with least-privilege principles
• Infrastructure Support: Maintain and troubleshoot critical backend architecture, including AWS VDI workspaces and hosted SCIM bridges on Google Cloud Platform (GCP)
• Emerging Technology & AI Enablement: Evaluate and implement AI powered productivity solutions, workflow automation, and emerging technologies that improve employee experience and operational efficiency while maintaining security and governance standards
• HQ Technology Operations: Provide support for Chicago HQ technology operations, service as an escalation resource for office infrastructure, conference room technology, networking, and onsite employee support when needed