Research Operations Program Manager, Faire
$124.5-171k
+ Equity and benefits
Online wholesale marketplace
Job no longer available
Online wholesale marketplace
1001+ employees
Job no longer available
$124.5-171k
+ Equity and benefits
1001+ employees
Company mission
To empower brands and retailers to strengthen the unique character of local communities.
Role
Who you are
- 5+ years of program management or related experience
- 5+ years of experience in Research Operations
- Emphasis on ability to deeply understand technical systems in order to develop new capabilities, including experience thinking through how user data is stored and accessed for research purposes
- Comfort proactively owning team communications (written and verbal) related to your systems and programs
- Open to change and enthusiastic about developing new initiatives
- Able to supervise other people’s work streams and train people to support these work streams
- Ability to create goals and projections to measure the impact of your developments
- SQL proficiency (required)
What the job involves
- We are looking for a Research Operations Program Manager to join our Research team in order to build out and run programs and processes that will continue to evolve the research function at Faire
- The focus of this role will skew towards solving technical problems
- This role will work directly with the Research Team as well as Product Design, Product Management, Legal, IT, Finance, Marketing, CX, Sales, and external vendors to develop and run excellent programs and processes to conduct research across Faire
- Engineer and drive processes that enable research to happen effectively and seamlessly
- Manage research process improvements as they are created and rolled out for a distributed research environment
- Explore tools and work with IT, Legal and Finance to secure vendors
- Define and implement a participant management system for easier, faster and more reliable recruiting
- Develop a research panel program at Faire and partner with the members of the ResOps team focused on participant management to operationalize and maintain research panels
- Establish protocols and systems relating to research data compliance
- Implement a more functional research repository for better access and to leverage existing research
- Elevate research as a practice across the organization
Our take
Faire is helping retailers find and buy wholesale merchandise for their stores, pairing independent brands with retailers. The company connects two million retailers globally to hundreds of thousands of brands across the globe.
In addition to a large catalog, the company attracts smaller retailers by offering net 60-day terms and free returns to boost confident buying at unpredictable times. Faire has seen impressive growth, reporting 300% year-on-year volume growth and a valuation of over $12.6B following its most recent tranche of funding from Shopify.
This investment is funding its continuing expansion into European and Australian markets, while accelerating product development, focusing on its OS for wholesale. It is also hiring talent globally as it takes aim at becoming a kind of Amazon for local and indie brands that want to sell globally.
Steph
Company Specialist at Welcome to the Jungle
Insights
109% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
May 2022
$416m
SERIES G
Nov 2021
$400m
SERIES G
Total funding: $1.5bn
Company benefits
- Comprehensive healthcare: Including Health, Dental, Vision and Disability for all our locations.
- Time off: Paid time off, holidays and company-wide "Faire Fundays".
- Parental leave: Generous parental and family leave, as well as fertility support benefits.
- Productivity support: Monthly stipends to help cover work from home connectivity needs.
- Annual learning grant: For personal and professional development, as well as unlimited access to training courses through LinkedIn Learning.
- Thoughtfully designed spaces: All of our offices have been designed with local in mind – from our architects to our coffee blends.
- Fitness and well-being benefits: Including monthly credit towards your wellness-related programmes.
- Mental health benefits: Including free access to Modern Health therapists and resources.
- Charitable matching: Faire will match up to £250 of your charity donations, every year.
- Career planning: Whether you want to grow as a leader, hone your craft or explore a new discipline, our career framework allows space for you to explore.
Company HQ
Mission District, San Francisco, CA
Leadership
Max Rhodes
(Co-Founder & CEO)Previously an Advisor at Blunt Umbrellas and a Director of Consumer Product at Square.
Marcelo Cortes
(Co-Founder 7 Chief Architect)Previously a Senior Software Engineer at Google. Prior to that, they co-founded FreePoint Inc.
Jeff Kolovson
(Co-Founder & COO)Previously an Operations Lead at Square. Prior to that, they were a Business Analyst for McKinsey and Co.
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