Customer Care Associate, Sharebite
Group Orders
$45-54k
+ Equity
Meal benefits platform
Open for applications
Meal benefits platform
21-100 employees
Open for applications
$45-54k
+ Equity
21-100 employees
Company mission
To feed every worker in America.
Role
Who you are
- Excellent phone skills - you feel comfortable and confident with on-the-phone work
- Empathy - you are able to identify with customer dilemmas and assist in a competent and compassionate manner
- Collaborative - you are excited to work with a close-knit team that strives to achieve common goals on a daily basis
- Assertive - you will be entrusted to uphold Sharebite standards of service, and must feel comfortable standing tall when communicating to both customers and restaurant partners
- Meticulous written and verbal communication skills - you are able to assess and respond succinctly, relevantly, and professionally to customer emails
- Coachable - you appreciate the value of feedback and seek opportunities to learn, grow, and push yourself to the edge of your comfort zone in pursuit of your own development
- Dynamic - you must be comfortable with ambiguity and able to think dynamically to solve problems on the fly. You can take core concepts and apply them to any situation
What the job involves
- As a Customer Care Associate, Group Orders you will take part in ensuring the highest level of support for our Group Order clientele. You will receive training to be fully versed on the Sharebite order platform, learn restaurant dynamics and operations, as well as develop Customer Support best-practices
- This is a specialized role that is responsible for overseeing the flawless execution of daily Group Orders by being the ultimate resource for both our clients, and our restaurant partners. If you’ve ever wanted to engage in specialized Customer Support or work at a fast-paced growing startup, this is a role for you!
- Work directly with our restaurant partners to resolve real-time order-related issues
- Respond to customer emails & phone calls in a fast-paced, time-critical manner
- Ensure that Group Order operations, procedures, and systems are adhered to
- Constructively handle or supervise order escalations and customer complaints
- Work with management & leadership to develop and improve methods and strategies to support rapid team and platform growth
- Be a resource to both our prestigious clients and to our valued restaurant partners, regarding all aspects of daily Group Order operations
Our take
The modern workplace landscape has undergone a profound transformation. Whether situated within traditional office spaces or working remotely from home, today's teams exhibit an unprecedented level of diversity and dispersion. Amidst this evolving backdrop, Sharebit emerges as a pivotal player in the expansive food delivery sector, striving to foster a heightened sense of connection through its innovative approach to corporate catering.
The platform streamlines the administrative aspects for companies, paving the way for a frictionless experience. This is facilitated by an efficient no-contact ordering system, which has witnessed a remarkable 400% surge in contractual business. This surge can be attributed to companies readjusting to an in-office workforce after the pandemic-induced remote work phase.
Sharebite's triumphs extend to noteworthy partnerships, including prestigious entities like Credit Suisse and Neuberger Berman. Bolstered by funding too, the company is poised for ambitious expansion plans across major metropolitan markets in the US. And its paying off, as the company was named the 35th fastest-growing company in NA on Deloitte's 2024 Technology Fast 500™. After a year of great success and continued momentum, it will be exciting to see what the company does next.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Intelligent people
"Sometime people mispronounce Sharebite, and inadvertently say Sharebrite. This is fitting because the people are so damn smart. I learn from my..."
Funding (last 2 of 6 rounds)
Feb 2024
$13.6m
LATE VC
Jun 2022
$39m
SERIES B
Total funding: $80.7m
Company HQ
Civic Center, New York, NY
Articles
Leadership
Dilip Rao
(Co-Founder & CEO)Graduated from Columbia Business School with a Master's Degree in Business Administration. Previously worked as an Analyst at Goldman Sachs and Credit Suisse.
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