Client Success Weekend Associate, Arrive Logistics
$22.12 - $22.12 an hour plus eligibility for bonus
Carrier and customer-centric logistics company
Be an early applicant
Carrier and customer-centric logistics company
1001+ employees
Be an early applicant
$22.12 - $22.12 an hour plus eligibility for bonus
1001+ employees
Company mission
To define a new standard for service in freight and push the limits of what’s possible for itself and its partners every day.
Role
Who you are
- Bachelor’s degree in a relevant field (preferred)
- Proven commitment and work ethic in a school or work setting
- Ability to thrive in a fast-paced, high-pressure environment while multitasking
- Strong communication and interpersonal skills, both verbal and written
- Confident in taking verbal/written instructions and executing tasks independently
What the job involves
- As a Client Success Weekend Associate, you’ll be responsible for mastering the fundamentals of operational excellence
- You’ll handle daily operations for both existing and new client accounts, focusing on load building, appointment scheduling, shipment tracking, and providing timely updates to internal and external stakeholders
- Your role will involve honing these skills and expanding your responsibilities as you grow within Client Success
- You must be detail-oriented, customer-focused, proactive, think critically, and be able to work independently as well as collaboratively across departments
- Manage incoming calls and initiate outbound calls to carriers and drivers to confirm arrivals and communicate important information
- Become an expert in Arrive Logistics’ standard operating procedures, transportation management systems, and tools for shipment tracking
- Oversee the daily load board, including data entry for load building, scheduling, tracking, and load closure to ensure smooth operations with a focus on accuracy and timeliness for customer accounts.
- Coordinate pickup and delivery appointments with shippers and consignees within your customer’s network
- Provide effective communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, or obtaining tracking updates
- Proactively communicate with customers about any delays in shipments
- Understand the customer’s committed lanes and when to accept or reject loads tendered by the customer
- Build knowledge of the industry and Arrive operations, pursuing continuous educational opportunities
- Develop relationships with customer contacts through timely and professional communication
- Collaborate with the Business Development (BD, Client Success (CS), and Carrier teams to resolve issues and deliver best-in-class service
- Maximize profitability by evaluating appointment times, load flexibility, and other factors to secure the best rates
- Prioritize exceptions and work with the Carrier team to provide timely updates to customers
- Work proactively with management to identify and address potential aging concerns for customer shipments
Our take
Arrive Logistics, a rapidly growing multimodal transportation and technology company based in Austin, Texas, has emerged as a key player in the U.S. freight brokerage industry. From its impressive $30 million in truckload sales during its first year to a staggering $2.4 billion in 2022, Arrive Logistics is clearly on a trajectory for substantial growth.
The recent establishment of a new office in Guadalajara, Mexico, underscores Arrive's commitment to expanding its footprint and enhancing its cross-border logistics capabilities. This strategic move aligns with increasing trade activities between the U.S. and Mexico, catering to the growing demand for localised logistics solutions. The Guadalajara office will facilitate seamless connections across Arrive's North American operations, leveraging local expertise and resources to drive operational excellence.
As consumer expectations for faster shipping evolve and eCommerce continues to flourish, Arrive Logistics' proactive response to these market dynamics positions it uniquely for continued success in the dynamic freight industry landscape. Bolstered by significant investments across multiple funding rounds, the company continues to intensifying its focus on team expansion and service diversification.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2021
$300m
GROWTH EQUITY VC
Jun 2019
$25m
SERIES B
Total funding: $335m
Company benefits
- Employee referral bonus program
- Relocation assistance no matter where you’re moving from
- Weekly lunches on Arrive
- Competitive compensation packages
- Excellent benefits
- Matching 401(k) plan
- Two floating holidays in your first year
- Professional development tools
- Leadership development programs
Company HQ
Southeast Austin, Austin, TX
Leadership
Matt Pyatt
(CEO)Has a BSc in Marketing and Entrepreneurship and previously worked as an account executive at Command Transportation.
Eric Dunigan
(President)Graduated from Miami University before co-founding Arrive Logistics.
Salary benchmarks
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