E-Bundle Disputes Support, Opus 2
+ Share Scheme
3+ days a week in office
Modernising legal dispute practices
Be an early applicant
Modernising legal dispute practices
201-500 employees
Be an early applicant
+ Share Scheme
3+ days a week in office
201-500 employees
Company mission
To help build future legal practices by making them more agile, connected and learning organisations.
Role
Who you are
- Bright and engaging, with a willingness to learn and proactively use own initiative
- Ability to work individually and within a team
- Strong attention to detail with the ability to juggle tasks and work under pressure
- Excellent troubleshooting and problem-solving skills
- Outstanding communication skills and a confident telephone manner
- Interest in technology, processes and systems
- Proficiency in Microsoft Office applications (particularly Excel) and Adobe Acrobat
- Experience working in a professional, client-facing support role, preferable in the legal technology industry
What the job involves
- We are looking for someone to join the Solution Operations team in London as E-Bundle Disputes Support, reporting to the Solution Operations Managers
- As a client facing role, you’ll be liaising directly with legal teams, gaining first-hand experience in providing support and advice on electronic bundle management across Litigations, Arbitrations, Inquests and Inquiries
- In doing so, you’ll work closely with the remainder of the Solution Operations team and other departments in a fast-paced, dynamic environment to ensure we are continuing to offer an effective external service whilst developing internal processes and systems
- With the ‘People make Opus 2’ as a core value, we are looking for an enthusiastic, proactive and computer literate individual who demonstrates a keen desire to progress through the team and build a career at the company
- Hands-on disputes technology support including the management of electronic documentation, involving the upload and organisation of material in accordance with client instruction
- Actioning requests promptly and conducting quality checks of the tasks undertaken by the team across multiple concurrent matters
- Liaising directly (by telephone and email) with solicitors and barristers, advising on best practices and assisting with technical queries
- Proactively ensuring that the team inbox and internal communication with other departments is managed efficiently
- Advanced understanding and technical knowledge of the platform including the manipulation, reformatting and converting of Excel/CSV files to import and export data
- Troubleshooting client-reported issues and liaising internally as necessary until a resolution is reached
- Processing exports and printing requests, assisting with the quality control process and delivery of hard copy hearing bundles
- Working closely with the Client Services team in the lead up to and during hearings to ensure proceedings run smoothly
- Prompt and accurate recording of task information for billing
Salary benchmarks
Our take
Documentation, clients and teams are all multifarious in legal proceedings, and therefore provide unique logistical problems. Opus 2 aims to meet the needs of the modern courtroom by providing digital solutions in an age of remote hearings.
The company provides e-bundles that seek to solve these problems. Whilst courtrooms may use existing video software to conduct hearings, Opus 2 integrates this software with other elements (such as data storage and documentation) in order to streamline the process and ultimately save time for everyone. The company offers virtual workspaces on a secure cloud platform, streamlining legal work for both lawyers and clients.
Opus 2 continually invests in developing its software in the UK and internationally and facilitates this by hiring new talent. A recent partnership with SeeUnity is set to help achieve this.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Accessible and modern office spaces fully kitted out with Table Tennis and regular company social events
- Contributory pension plan
- 26 days annual holidays, flexible working, and length of service entitlement
- Enhanced Maternity and Paternity
- Employee Assistance Programme
- Season ticket loan
- Cycle to Work Scheme
- Calm and Mindfulness sessions
- Perkbox scheme
- A day of leave to volunteer for charity and an active CSR team raising money towards a company charity
Company HQ
Holborn, London, UK
Leadership
Graham Smith-Bernal
(CEO)Founded LiveNote, the world's most widely used litigation support tool, before starting Opus 2 in 2008.
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