Senior Product Manager, Clever

• 5+ years of product management experience owning complex systems, integrations, operations platforms, or technical products
• Technical fluency with APIs, data flows, backend systems, third-party platforms, and engineering tradeoffs
• Strong systems thinking — understands how workflows, data, teams, and tools connect and where they break
• Experience turning messy manual processes into scalable systems
• AI-native working style — actively uses AI tools to accelerate product work
• Clear written communication: specs, problem briefs, tradeoff docs, decision memos
• Strong business judgment connecting backend systems to revenue, efficiency, quality, and risk
• Experience in at least one of: telecom/contact center systems (Twilio, Kixie, Five9, etc.) or partner integrations, APIs, lead routing, and data quality

Desirable

• We’re hiring two Senior Product Managers to help build and scale the core systems that power Clever’s business
• These are highly cross-functional, systems-oriented product roles focused on the operational and technical backbone of the company: lead ingestion, partner integrations, communication systems, telecom workflows, data quality, workflow automation, internal tooling, and the systems that help our teams, agents, customers, and partners move faster with more confidence
• These roles will report to Product leadership and serve as critical partners across the organization, helping Clever scale the systems that power our marketplace and improve how leads, data, communication, and partner workflows move through the business
• Communications Systems — calls, texts, routing, logging, follow-up workflows, and communication visibility across Twilio, Kixie, Five9, and similar platforms
• Lead Ingestion & Partner Integrations — how leads enter Clever's ecosystem, how partner data is received and normalized, and how integrations support routing, matching, reporting, and partner trust
• Own backend and operational systems that support Clever's growth
• Partner with senior engineers to define requirements for APIs, integrations, data flows, internal tools, and workflow automation
• Translate ambiguous business and operational problems into clear specs, MVPs, tradeoffs, and measurable outcomes
• Identify opportunities to reduce manual work, improve data quality, automate workflows, and build more reliable systems
• Define success metrics and instrumentation to verify systems are working as intended
• Use AI tools heavily to accelerate research, discovery, documentation, prototyping, analysis, and execution
• Communications: improve telecom, call, SMS, routing, logging, consent, attribution, and follow-up workflows
• Lead Ingestion: improve partner APIs, lead validation, normalization, deduplication, routing, error handling, and integration health
• In 6 months… Deep understanding of Clever's systems and workflows; trust earned across Engineering, Operations, and Product leadership; highest-impact gaps identified and turned into a clear roadmap; early improvements shipped
• In 12 months… Materially improved reliability, visibility, and scalability of a core system; manual workflows reduced or replaced; engineering moving faster with clearer direction; leadership has better visibility into system health