Collections Executive, Funding Circle
£32.5-35k
3+ days a week in office (Queen Victoria Street, London)
Business finance that backs you and your business to succeed
Posted today
Business finance that backs you and your business to succeed
501-1000 employees
Posted today
£32.5-35k
3+ days a week in office (Queen Victoria Street, London)
501-1000 employees
Company mission
To build the place where small businesses go to get the funding they need to win
Role
Who you are
- We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day
- This role would suit someone from a Customer facing role/environment (6 months+) within a Financial Services organisation
- Experience of consistently achieving targets, SLAs, and KPIs while striving for continuous improvement
- Organised with great attention to detail, and the ability to use multiple systems concurrently in the workplace
- The ability to empathise with borrowers and the commitment to assist them in solving issues through your first-class customer service skills
- Be a motivated and deadline-driven individual with the ability to work under pressure whilst maintaining the quality of work
- You’re able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity
- Confident using approved AI tools safely and effectively to enhance your output and find a better way of working
- We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you
What the job involves
- You’ll make a real difference for our customers and your team from day one. We believe the fastest way to grow is by doing, so we give you the ownership to run with things and see real-time results
- Provide comprehensive support to SME business owners: Assess their financial situations, diagnose problems, and propose solutions while building rapport and understanding their needs. Deliver exceptional service through commitment to quality standards
- In communication you will always provide support to our small business customers and protect our investor returns, managing accounts with a strong focus on cash collection and aged debt clearance, always trying to minimise loans defaulting
- Successfully manage your own productivity and workload to ensure you achieve the expected service levels
- Adopt a flexible approach to work at all times, being prepared to undertake ad hoc duties which may be required to meet the ever-changing needs of our Borrowers, Investors and Business
- Comply with all appropriate regulatory and FCA guidelines which are pertinent to Borrowers, Colleagues and Investors
Salary benchmarks
Our take
Funding Circle launched in 2010 and it was the perfect time in the market. After the financial crisis in 2008, financial institutions were hesitant to lend money. Loans to SMEs were at record lows.
This meant that Funding Circle's innovative platform - connecting investors and businesses directly - had immediate product-market fit and growth. Funding Circle remains incredibly focused on small businesses, and this set it apart from other lending platforms. The business has since expanded to the USA.
The company completed its IPO in September 2018 in a challenging economic environment in Europe and the USA. In 2020, however, trading in the group’s core UK market was helped by its participation in the government’s Coronavirus Business Interruption Loan Scheme – the company says it has been responsible for a quarter of CBILS loans by volume since it was accredited to join the scheme in April 2020. Funding Circle continues to be a leading SME financing platform, exemplified by its partnership with Bayview Asset Management, with whom it has surpassed £1 billion in funding for its Term Lending product.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
Alice, Collections Executive
Insights
Company
Employee endorsements
Focus on employee wellbeing
"We've moved to a hybrid way of working at FC. We have lots of employee benefits, from lunch budgets (Just Eat), to retail discounts, gym/health..."
Funding (last 2 of 7 rounds)
Jan 2017
$104.4m
SERIES F
Apr 2015
$150m
SERIES E
Total funding: $376.8m
Company benefits
- Annual learning budget
- Private Health insurance covering pre-existing conditions
- 5% Matched Pension
- 25 days holiday (excl. bank holidays)
- Access to Wellhub (discounted gym access)
- Dental Insurance
- Just Eat for Business allowance when in the office
- Enhanced parental and adoption leave
Company values
- Think smart
- Obsess over the customer
- Make it happen
- Be open
- Stand together
- Live the adventure
Company HQ
City of London, London, UK
Articles
Leadership
Lisa Jacobs
(CEO)Lisa is responsible for driving the company’s strategy and overseeing Funding Circle's operations in the UK and US.
Diversity, Equity & Inclusion at Funding Circle
Victoria Bradford-Hall (VP, People)
- At Funding Circle, we are on a mission to back small businesses like no other company has ever done before. To succeed, we need a team that reflects the diverse world of the customers we support. We are building a place where everyone truly feels they belong. We know our success is rooted in a culture where every Circler - regardless of background, identity, or experience - has the confidence to bring their whole self to work. In our fast-moving environment, we don't just "accept" diversity; we actively seek it out to help us spot opportunities and find a better way. We measure our success not just by what we achieve individually, but by the impact we have on others. Even if your past experience does not align perfectly with every requirement, we would still love to hear from you.
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