Senior UX Research Lead, Dexory

• 6–8 years' experience in UX research, with at least 2 years in a senior or lead capacity, ideally within B2B SaaS, enterprise software, or complex operational/industrial domains
• Expert-level proficiency in qualitative research methods (ethnography, contextual inquiry, in-depth interviews, usability testing, co-design) and mixed-methods approaches
• Strong experience designing and conducting research in challenging environments (e.g., warehouses, field operations, industrial settings) and with diverse user groups (frontline operators to decision-makers)
• Proven ability to synthesise complex findings into clear design implications and influence product strategy through compelling storytelling and evidence
• Demonstrated experience collaborating with Product Designers, Product Managers, and cross-functional teams in agile environments
• Familiarity with design tools (Figma, Miro) and research platforms (Dovetail, UserTesting, Optimal Workshop)
• Excellent stakeholder management and communication skills; able to adapt communication style from technical teams to executive audiences
• Familiarity with Pendo

Desirable

• As Dexory's Senior UX Research Lead, you will champion human-centred design by deeply understanding our users' needs, behaviours, and contexts
• You'll lead the design research practice, uncovering the 'why' behind user actions and ensuring our products deliver intuitive, valuable experiences in complex warehouse environments
• Working hand-in-hand with Product Designers and the Product Insights Lead, you'll bring user voices into every design decision, from early concept exploration to post-launch iteration
• Your expertise will shape design strategy, validate solutions, and build a culture where empathy and evidence drive exceptional user experiences
• Strategic research leadership: Define and execute the UX research strategy for the product design team; identify knowledge gaps, prioritise research efforts aligned to product roadmap, and advocate for user-centred design principles across the organisation
• Deep qualitative discovery: Lead generative research to uncover latent user needs, mental models, pain points, and opportunity spaces through ethnographic studies, contextual inquiry, shadowing, and in-depth interviews in warehouse and operational settings
• Design validation & iteration: Plan and conduct evaluative research (usability testing, prototype testing, concept validation) throughout the design process; provide actionable insights that refine wireframes, prototypes, and final designs
• Cross-functional collaboration: Partner closely with Product Designers to inform design decisions from discovery through delivery; work with the Product Insights Lead to align qualitative findings with quantitative signals and create a holistic understanding of user needs
• Specialist methodology application: Deploy advanced UX research methods (card sorting, tree testing, journey mapping, diary studies, co-design workshops) tailored to complex B2B and operational users
• Accessibility & inclusive design: Champion inclusive research practices; ensure diverse user representation and identify accessibility requirements that shape equitable product experiences
• Insight synthesis & communication: Translate research findings into compelling narratives, design principles, and actionable recommendations; create rich deliverables (personas, empathy maps, journey maps, mental models) that inspire and guide design decisions
• Research operations & repository: Build and maintain a centralised research library; establish best practices, templates, and processes that enable the team to access and leverage insights efficiently
• Stakeholder engagement: Present research findings to leadership and cross-functional teams with clarity and impact; build empathy across the organisation by bringing user stories and evidence to life
• Capability building: Mentor Product Designers in research skills; facilitate team workshops; foster a research-informed design culture where everyone contributes to understanding users