Lead Product Analyst, Cleo
Payments
£90-113k
+ Equity
AI personal finance assistant
Posted today
AI personal finance assistant
201-500 employees
Posted today
£90-113k
+ Equity
201-500 employees
Company mission
To help millions of people improve their financial health, and relate to them in a way their banks never could.
Role
Who you are
- You are a system thinker: You like approaching problems, opportunities, and challenges by understanding the interconnected components of a payments ecosystem
- It involves viewing the payments landscape not as isolated parts but as an integrated system where changes in one area can impact others
- You have multiple years of experience doing quantitative analysis within a digital product environment
- You have a solid SQL experience. You know how to dig deep through various data sources to find insights
- You have a demonstrated history of helping drive team strategy through helping build roadmaps and prioritising initiatives
- You have a proven track record of proactively optimising processes through data-led insights
- You are comfortable with defining metrics from scratch and creating dashboards
- You are familiar with conducting large-scale A/B experiments
- Bonus:
- You are familiar with payment systems and in particular with US payment rails (e.g. ACH)
- You have experience working with third party data (either with payments processors, risk engines, or data aggregators)
What the job involves
- You will be the Lead Product Analyst in our payments collections team, you’ll leverage data to chart the path to net profitability at one of the UK’s fastest growing startups
- You will be playing an instrumental role in defining and prioritising the team’s long term and short term roadmaps to build a best-in-class payments processing engine
- Initially, you will help define and own the key metrics which measure the efficiency of our payments engine
- Using these metrics, you will identify opportunities to optimise when and how we take payments while balancing revenue and the cost of payments
- This is a unique opportunity to maximise profitability
- Your work will soon grow beyond this brief into broader matters of company performance
- You’ll also sit within the wider data function here at Cleo; a hotshot chapter of 60 Machine Learning Engineers, Product Analysts, and Analytic Engineers with significant industry experience who are at the heart of everything we do at Cleo
- You will conduct deep-dive analysis of the payments ecosystem to identify the highest impact areas for growth
- You will dig deep into our user behaviour and payments data to conduct root cause analysis on unexpected metric movements
- You will define key payments-related metrics and track KPIs to assess the efficiency of our payments platform
- You will work alongside our engineering, product, and data science partners to build a best-in-class payments intelligence
- You will conduct regular A/B tests and causal analyses to determine the impact of product changes on success metrics
- You will work with Analytics Engineering to prioritise data modelling needs in your area as well as directly contributing to our transformed data codebase
Salary benchmarks
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
43% female employees
24% employee growth in 12 months
Company
Employee endorsements
Nice people
"Cleople are unmatched. The vibes, the energy, the friendships. I genuinely love my colleagues and have developed real-life friendships. I don't know..."
Funding (last 2 of 5 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.5m
Company benefits
- 25 days of Annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
- 401k matching in the US and 6% employer-matched pension in the UK
- Online courses, £150 annual budget & internal training to level up your skills
- Regular socials and activities, online and in-person
- Online mental health support via Spill
- 1 month paid sabbatical after every 4 years with Cleo
- OpenAI Plus subscription
- Electric vehicle salary sacrifice scheme and cycle-to-work scheme
- Life assurance and income protection via AIG
- Medical insurance via Axa and Healthcare cash plan via Medicash
- Performance reviews every 8 months. Generous pay increases for high performers and high-growth team members. Equity top-ups for team members getting promoted
Company values
- Make it Happen
- Learn at Speed
- Bring Good Vibes
Company HQ
London, UK
Leadership
Barnaby Hussey-Yeo
(CEO)Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
People progressing
Joined Cleo straight from Makers Academy in 2018, and became Technical Lead in 2021.
Diversity, Equity & Inclusion at Cleo
Annie Jackson (Head of Talent )
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
- Check out our 2022 Diversity and Inclusion report, here: https://web.meetcleo.com/blog/cleo-diversity-equity-and-inclusion-report-2022
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