SaaS Product Support Engineer, Claroty
Extended IoT cybersecurity platform
Job no longer available
Extended IoT cybersecurity platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To secure the cyber-physical systems that underpin our lives.
Role
Who you are
- 3+ years of experience as a Technical Customer Support Engineer
- Currently pursuing a degree in Computer Science, Information Technology, Cybersecurity, or a related field
- Understanding of Linux systems and troubleshooting
- Familiarity with networking concepts such as DNS, DHCP, TCP/IP, and HTTP
- Interest in learning about REST APIs and IT integrations (LDAP, SIEM, SAML)
- Strong problem-solving skills and a passion for technology
- Effective communication skills with a proactive approach to customer success
- Ability to work independently while being a team player in a fast-paced environment
- Prior experience with Wireshark, databases, or virtualization is a plus but not required
- Interest or background in Operational Technology (OT) or Medical IT is an advantage
What the job involves
- We’re growing and looking to hire Product Support Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity
- Work independently to investigate issues reported by enterprise customers, reproduce customer problems, and involve others on the team as necessary
- Demonstrate critical thinking, strong communication skills, and the ability to develop strategic ongoing customer relationships
- Maintain excellent relationships with Claroty Enterprise Support customers, Technical Account Managers, Product Management, and local account teams
- Analyze and resolve complex high-end customer problems
- Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns and clearing any concerns or technical roadblocks
- Escalate support cases and priority issues to management as needed
- Identify and independently take on additional tasks
- Provide visibility of customer status through regular reporting and cadence calls
Salary benchmarks
Our take
Comprehensive cybersecurity is vital for maintaining a company's resilience against cyber threats and ensuring smooth operations. However, the rise of the Extended Internet of Things (XIoT) introduces security blind spots that pose risks to availability, integrity, and safety.
Claroty addresses these challenges with a suite of modular tools and capabilities specifically designed to secure the interconnect XIoT environment. Its solutions cater to the unique needs of industrial, healthcare, and commercial organizations providing robust protection in an increasingly complex digital landscape.
Through its acquisition of OT healthcare specialist Medigate and its strong network of partners, Claroty has significantly expanded its global reach. Backed by major investment firms and industrial automation vendors, the unicorn company is now deploye by hundreds of organizations at thousands of sites worldwide.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jun 2024
$20m
LATE VC
Mar 2024
$100m
LATE VC
Total funding: $761.5m
Company HQ
Koreatown, New York, NY
Leadership
Benny Porat
(CTO)Former Researcher at NorthBit, and Research Team Leader for the Israel Defense Forces.
Galina Antova
(Chief Business Development Officer)Founding Member of FirstBoard.io, current Member of C100 and Advisor (Cyber Security Accelerator) at SparkLabs. Former Global Head of Industrial Security Services at Siemens.
Amir Zilberstein
(Chairman)Current Managing Partner at Team8. Co-Founder & former CEO/Director at both Gita Technologies and Waterfall Security Solutions Ltd.
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