Customer Engineer, Glyphic AI

• You’re a customer-facing engineer who enjoys working on real-world systems and solving practical problems end to end. You’re comfortable switching between debugging production issues, writing code, and working directly with customers to unblock them
• You bring a strong technical foundation, paired with empathy for users and a bias toward building scalable solutions rather than one-off fixes
• Experience writing production-quality code, scripts, or internal tools
• Hands-on experience working with APIs, integrations, and data flows
• Strong debugging skills across multiple systems and layers
• Experience working directly with customers or users in a technical context
• Comfort owning problems end to end in an early-stage or fast-moving environment
• Above all, you’re a builder with empathy, you care about solving the right problems, not just shipping code

Desirable

• You’ll play a critical role in helping customers and prospects succeed with Glyphic. From early sales conversations through onboarding and long-term usage, by acting as a technical partner, problem solver, and advocate
• Sitting at the intersection of customers, product, and engineering, you’ll work hands-on with real customer environments and production systems. You’ll help unblock technical questions early in the sales process, ensure customers onboard smoothly, and turn real-world customer challenges into scalable product and platform improvements as Glyphic grows
• Partner with Sales on calls to advocate for Glyphic, validate technical requirements, and answer in-depth technical questions before customers buy
• Work closely with Product and Engineering to surface patterns from customer work, helping prioritise features and shape the roadmap based on real customer needs
• Triage and resolve technically complex customer issues across integrations, APIs, data flows, and workflows
• Support customers transitioning data, workflows, and processes from competitors or legacy tools into Glyphic
• Handle bespoke customer data requests, balancing speed for the customer with scalable, reusable solutions
• This role exists to ensure customer learnings flow directly into the product, integrations scale cleanly across accounts, and engineering time is spent building the right things, not firefighting