Customer Care Agent, Porsche Digital
Polish Speaker, Porsche Digital Customer Relations Hub
€26k
+ €2000 of benefits
1-5 days a week in office
Automotive digital innovation studio
Posted today
Automotive digital innovation studio
201-500 employees
Posted today
€26k
+ €2000 of benefits
1-5 days a week in office
201-500 employees
Company mission
Porsche Digital's mission is to discover and scale new digital business models, as well as to optimize existing products.
Role
Who you are
- Native level of Polish with a proficient level of English
- Previous experience in luxury Customer Service or the Hotel industry
- Experience working in the automotive industry is a plus
- Having excellent verbal and written communication skills
- Being able to quickly understand customers needs and dealing with their emotions
What the job involves
- We are building Porsches’ Customer Relations Hub (CRH) in Barcelona together with you. At the CRH we want to create something new and innovative to inspire the customer experience of the Porsche brand.
- You may think of it as a call center – but way better! You are an essential part of Porsches customer success, so you might as well call yourself a Porsche Ambassador
- Do you “speak” Porsche? Because we are looking for passionate Customer Experts who seek to revolutionise Porsches’ customer service.
- Your mission will be to become an administrator and sovereignty of CRH knowledge Center and ensure user friendly knowledge for Level 1 & 2
- Representing our products and services
- Being the first point of contact for our customers
- Supporting the development of the Customer Relations Hub by introducing your ideas
- Using your communication skills to help customers with a wide variety of issues
- Assuring the customers have a positive experience that fits our quality standards
- Possibility to partially work from home after the initial training months
- Starting date: March 5th, 2025
Our take
The automobile industry has long since been dominated by vehicles powered by petrol or diesel with no bells and whistles, but as technological innovation changes the rest of the world, the automobile industry has been similarly affected. Electric cars are becoming commonplace, charging points are becoming increasingly common and the way we purchase and interact with our cars is becoming digital, and it is important for car producers to recognise this and future-proof their brand.
Porsche Digital provides a digital innovation studio for Porsche automobiles, working to future-proof the brand with technology for environmental sustainability, sales optimisation, electric vehicle charging, and VR experiences. In addition to innovating on Porsche cars, the studio also provides advanced industry solutions for IoT, blockchain, AI, and quantum computing, inviting brands outside of Porsche to future-proof their brand.
Whilst digital innovation studios are nothing new, the automobile industry is developing rapidly and older sportscar brands are being replaced with newer brands, so Porsche Digital has been smart to find its niche in Porsche vehicle innovation. Through its studio, the company aims to future-proof the Porsche brand for the future of automobiles, whilst ensuring that customer experiences become more interactive and engaging than ever before.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- 26 days paid vacation
- Referral bonuses for bringing new talent on board
- Flexible working model (you and your team decide when to be in the office)
- Food allowance for Speisewerk (Ludwigsburg)
- Access to VW canteen (Berlin)
- A coffee bot that helps you to network while working remotely
- Access to our corporate benefits
- Company pension scheme
- Mobility leasing option (e.g. Jobrad, VW Leasing)
- A subsidy to your VVF / BVG ticket
- Modern working environment
- Dog-friendly Office
- Regular surveys to measure your happiness at Porsche Digital
- Personal growth budget
Company HQ
Ludwigsburg, Germany
Articles
Leadership
Mattias Ulbrich
(CEO, not founder)Experience as CIO and Vice President of AUDI AG from 2012 to 2018. CIO for Porsche AG since 2018.
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