Senior Manager, OneTrust
Customer Success Architect
+ Equity stock options + Annual performance bonus opportunities
Data privacy & compliance platform
Be an early applicant
Data privacy & compliance platform
1001+ employees
Be an early applicant
+ Equity stock options + Annual performance bonus opportunities
1001+ employees
Company mission
The mission at OneTrust is to help companies use trust as a competitive advantage.
Role
Who you are
- Bachelors or Masters degree
- 10+ years of customer success or software consulting experience
- People Management experience (preferably a team of Customer Success Architects or Technical Account Managers)
- Effective customer-facing communication skills
- Proven ability to engage across corporate functions (Professional Services, Product Management, Sales and Executive)
- Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software
- Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
- Strategic yet hands-on – able to define high-level strategies but also dive into execution details
- Customer-first mindset – passionate about driving value and business outcomes for customers
- Influential communicator – able to articulate complex ideas clearly to both technical and non-technical audiences
- Strong leadership and coaching skills – able to mentor and develop a high-performing team
- Resilient and adaptable – thrives in fast-paced, evolving environments and can make decisions under pressure
What the job involves
- As a Senior Manager – Customer Success Architects, your role is critical to scaling the EMEA CSA function, ensuring a consistent and high-quality customer engagement model that drives product adoption, business value, and measurable outcomes
- Given EMEA's market nuances, this leader will be responsible for adapting methodologies to different regional customer needs while aligning to global strategies
- Lead and scale a customer-facing technical team of 8 people that provides advisory services to drive business outcomes
- Develops and implements structured methodologies for delivering repeatable, high-value engagements
- Partners with CSMs, Sales, and Account Teams to align engagements with customer success plans
- Drives cross-functional collaboration with Product, Support, and Marketing to enhance adoption strategies
- Uses data-driven insights to optimize team performance and improve customer engagement models
- Brings deep technical knowledge of OneTrust solutions (or equivalent SaaS-based platforms)
Salary benchmarks
Our take
Eye-watering fines for privacy and compliance violations have pushed data privacy and data management high up on the agenda of the world's biggest companies. OneTrust's privacy platform exists to help these companies ensure they are compliant with local laws wherever they operate, with a suite of tools to speed up compliance processes and build "privacy by design".
The company has set about making its offering the most comprehensive on the market, largely through acquisitions such as that of Climate Action and Carbon Management Platform Planetly. Successfully cementing itself as the leading body in trust intelligence - as well as gaining accolades such as ranking in the 2022 Forbes Cloud 100 - has ensured it the reputation to pursue further expansion, as it adds further innovative capabilities such as Certification Automation to its ecosystem.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2023
$150m
LATE VC
Apr 2023
$50m
LATE VC
Total funding: $1.1bn
Company benefits
- Workstyle Flexibility - The option to work in the office, fully remote, or on a hybrid flex schedule based on their role and responsibilities.
- Career Development - Become an expert by earning industry certifications paid for by us through our learning & development program.
- Employee Recognition - Our people are invited to attend employee appreciation social events, participate in ticket giveaways, and celebrate one another through shout outs.
- Focus on Wellbeing - We have unlimited PTO globally. You’ll also have access to ClassPass memberships, generous company holidays (including your birthday off), and paid sick days.
- Medical/Prescription Drug - We offer company-paid employee healthcare premiums, parental leave, and access to mental health benefits and employee assistance programs.
Company HQ
Perimeter Center, Sandy Springs, GA
Articles
Leadership
Kabir Barday
(CEO)Previously Director of Product Management at at VMWare.
People progressing
Joined as an Implementation Consultant. Promoted to Implementation Lead after 4 months. Then promoted again to Director of Global Customer Success after 1.5 years and then Digital Customer Experience in 2022.
Joined as an Implementation Consultant. Promoted to Sales Engineer after 7 months. Promoted again after a year to Sales Engineering Lead for Central EMEA, then yet again after less than a year to become Sales Engineering Lead for EMEA in the ESG & Ethics division.
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