Sales Support Analyst, Veeva

• Our ideal candidate is a motivated, goal-oriented, and driven individual who is interested in developing sales support and customer service best practices
• University degree (BA, BSc, BBA) or equivalent work experience
• 3+ years in a sales support or a customer support environment
• Strong written and oral communication skills in English
• Intermediate Excel Skills
• Experience working in Salesforce.com or other CRM system
• Strong organizational and time management skills, attention to detail
• Must be highly self-motivated and able to work independently

Desirable

• Veeva is looking for a driven Sales Support Analyst to join our growing team!
• You will be a partner to the North America Sales team and work directly with our customers to support their Veeva software subscription orders
• Build trusted relationships through direct communication with Veeva Sales, Finance, and Operations teams and with the Customer
• Create and process subscription and renewal opportunities and quotes in a timely and accurate manner
• Answer customer questions about the order process and provisioning status
• Collect relevant documentation to close out opportunities
• Daily navigation of Salesforce, including, but not limited to - creating opportunities, running reports, searching for current orders, and building quotes
• Working on special projects, as needed
• Act with urgency, integrity, and a focus on the customer

• Fitness and wellness reimbursement
• 2% salary towards personal development
• Childcare vouchers
• Work anywhere
• Home internet reimbursement

Veeva was created out of a predicted need for cloud-based enterprise software at a time when this software was nascent, and when current systems were archaic and cumbersome to use. By focusing on the life sciences sector, the company fills a niche to help some of the most operationally complex businesses run efficiently.