Implementation Specialist, PocketHealth

• 2–5 years of experience in customer onboarding, training, project coordination, or implementation — preferably in healthcare, medical imaging, or SaaS
• Strong presentation and facilitation skills, with experience leading customer-facing training sessions (virtual and/or in-person)
• Proven ability to manage multiple projects or onboarding timelines simultaneously
• Exceptional communication and organizational skills
• Comfortable working with both clinical and non-clinical stakeholders
• Experience working with healthcare technology platforms or understanding of imaging workflows is a plus (but not required)

Desirable

• We are looking for an Implementation Specialist with a strong focus on customer training, onboarding, and project coordination to join our growing team
• In this role, you’ll work closely with healthcare organizations—radiology groups, hospitals, and imaging centers—to guide them through successful onboarding, ensure they understand and adopt our platform, and serve as a trusted partner during the early phases of their journey
• You’ll lead training sessions, coordinate implementation milestones, and work cross-functionally to ensure our customers are confident and empowered to use our imaging solution effectively
• Customer Training & Enablement
• Deliver clear, engaging, and role-specific training sessions for technologists, IT teams, and administrative staff
• Customize training plans and content based on customer workflows, use cases, and internal processes
• Act as a go-to resource for customer education during implementation
• Project Management & Onboarding Coordination
• Serve as the primary point of contact for customers throughout their onboarding journey
• Develop and manage onboarding project plans, timelines, and milestones to ensure smooth and timely go-lives
• Coordinate with internal stakeholders to remove blockers and align on customer needs
• Proactively communicate project status, risks, and updates to both customers and internal teams
• Customer Success Partnership
• Ensure a smooth handoff from onboarding to long-term Customer Success Managers
• Identify early adoption risks and escalate concerns appropriately
• Provide feedback from customer interactions to help improve onboarding and product usability