Billing Support Specialist, Notion

Customer Experience

$110-130k

$53 - $63 per hour

Looker

Salesforce

Zendesk

Slack

Zoom

Senior and Expert level

San Francisco Bay Area

2+ days a week in office

The connected workspace for your docs, projects, knowledge, and AI

Open for applications

The connected workspace for your docs, projects, knowledge, and AI

1001+ employees

B2BInternal toolsProductivitySaaSProduct Management

Open for applications

$110-130k

$53 - $63 per hour

Looker

Salesforce

Zendesk

Slack

Zoom

Senior and Expert level

San Francisco Bay Area

2+ days a week in office

1001+ employees

B2BInternal toolsProductivitySaaSProduct Management

Company mission

To make it possible for everyone to shape the tools that shape their lives.

Job

Company

Role

Who you are

Excellent written and verbal communication skills with the ability to distill complex technical topics to non-technical audiences
5+ years of experience in technical support or customer service, preferably within SaaS or fintech
Strong organizational skills with the ability to manage multiple priorities in a dynamic environment
Proficient in diagnosing and solving complex issues with attention to detail and a proactive mindset
Ability to work independently and collaboratively while adapting to evolving priorities

Desirable

Familiarity with business intelligence tools and systems such as Salesforce, Zendesk, Hex, Looker, and Stripe Billing
Experience working in a fast-paced start-up environment
Experience handling complex billing situations in a PLG organization

What the job involves

As a Billing Support Specialist at Notion, you will support our customers by addressing escalations related to billing and payments, conducting due diligence on inquiries, and triaging complex issues to our engineering and accounting partners.
You'll collaborate across teams to deliver top-tier support, enhance operational workflows, and contribute to the product feedback loop.
This role offers the opportunity to sharpen both your analytical and communication skills while interacting with a growing client base, including several Fortune 500 companies. As Notion scales, your contributions will be key in optimizing processes and delivering a seamless customer experience
Provide timely, accurate billing and payment support through channels such as email, Zoom, and Slack
Troubleshoot and resolve payment discrepancies, processing errors, and technical issues by diagnosing root causes and implementing solutions
Collaborate with finance, regional support teams, user operations and enablement teams to gather feedback and improve the payment processing experience
Proactively identify areas for improvement in payment workflows and work with internal teams to enhance systems
Maintain and report on KPIs and provide ad hoc reporting as necessary
Develop and update knowledge base documentation to streamline future support requests
Share insights and best practices with the team to improve overall efficiency and ensure ongoing training on payment-related issues

Our take

Managing busy workflows using fragmented systems can be a headache for both individuals and businesses. Notion aims to combat this problem by enabling users to work from one central hub, customizing their workflows to suit their exact needs. This includes managing files, scheduling tasks, saving documents, writing to-do-lists, and setting reminders.

The company counts enterprise companies such as McDonald’s, The Wall Street Journal, Verizon, Samsung, and IBM as its customers. In spite of economic uncertainty, Notion reached a $2B valuation in 2020, helped by record signups as more people were forced to work from home. Its value has since risen to over 5 times this value, an impressive reflection of its success.

The company has also made a number of strategic acquisitions that, coupled with its enormous market value and enviable customer list, have Notion well-placed to continue dominating the market. However, with a growing wave of competitors emerging, including offerings like Microsoft Loop, Notion will need to keep innovating and evolving to maintain its edge and stay ahead in an increasingly crowded market.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

45% female employees

183% employee growth in 12 months

Glassdoor (4.8)

Trustpilot (2.4)

Company

Funding (last 2 of 3 rounds)

Oct 2021

$275m

LATE VC

Apr 2020

$50m

LATE VC

Total funding: $335m

Company HQ

Yerba Buena, San Francisco, CA

Leadership

Ivan Zhao

(CEO)

Ivan worked for Inkling for 2 years in Product, but was disappointed by the lack of a simple way of collaborating on projects. To fit this need, he co-founded Notion in 2013, serving as CEO since.

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