Customer Care Agent, Brenger

• You are available for 24 to 40 hours per week
• You have at least 1 year experience in Customer service
• You can work independently
• You have a team player mentality
• You possess good communication skills in both Dutch and English, both written and verbal

Desirable

• From our office in the heart of Amsterdam, as a Customer Solutions agent at Brenger you play a key role in delivering exceptional customer service to Brenger's consumers, couriers, and businesses. You contribute directly and visibly to Brenger's success!
• As a Customer Care Agent, or a Customer Solutions Agent as we call it, you are the first point of contact for our consumers, couriers and business clients
• Provide high quality customer service to Brenger’s consumers, couriers and business clients via chat, email and over the phone
• Answer questions about our transport services and specific orders
• Take ownership of critical transports and check feasibility of orders
• React to reviews coordinated by a Specialist: Reviews come in via Trustpilot and Google Review. Your task would be to review and answer the complaint or compliment and escalate it to the Specialist if needed
• Understand pricing and execute refunds when necessary
• Report technical issues to one of the Specialists or the Teamlead
• Collect and escalate customer feedback to the Specialist to help Brenger improve their services
• A one-year contract for 24 to 40 hours a week

• Step 1: intro-call with Julie or Liza (People & Culture)
• Step 2: interview 1 with Evelien (Customer Solutions Team Lead) and Julie or Liza (People & Culture) + coffee with Amadeu (Customer Solutions Manager)
• Step 3: When we are both enthusiastic, we hope you will join our team as soon as possible