Lead Solutions Consultant, Sprinklr
Commercial
$100-166k
More information about location
Unified-CXM platform
Be an early applicant
Unified-CXM platform
1001+ employees
Be an early applicant
$100-166k
More information about location
1001+ employees
Company mission
To enable every organization on the planet to make their customers happier.
Role
Who you are
- Bachelor's degree in computer science, mathematics, or engineering; Master's degree preferred
- 5+ years of experience in Enterprise architecture, data architecture and Contact Center and UC environments
- 2+ years of experience with software architecture and design within CCaaS systems
- Demonstrated experience in implementing AI solutions for marketing technology and social media management
- Expertise in cloud contact center ecosystems (Genesys, Amazon Connect, NICE, Five9) and cloud-based martech solutions
- Strong knowledge of AI, automation, and ML frameworks, with hands-on experience integrating AI-driven customer engagement solutions
- Clear communicator who can command engagements with Executives, IT, and business leads, translating complex AI-driven functions to business value
- Thought leader who has engaged in activities such as publishing whitepapers, speaking at industry events, blogging, etc
- Ability to do deep discovery of customer’s architecture framework and connect those with Sprinklr Data Architecture
- Provide expertise in multi-cloud architectures, data sharing, streaming, and hybrid-cloud environments
- Experience with cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics
What the job involves
- Sprinklr is looking for a Solutions Consultant who will partner with our sales organization to help drive revenue for Sprinklr
- This person will be supporting our commercial customers
- At Sprinklr, Solution Consultants have the technical knowledge and business consulting acumen to uncover a customer’s current and future states and their goals to best position Sprinklr’s platform
- They speak from a position of confidence and credibility with their product and industry knowledge and can provide insights and build rapport easily while being a trusted advisor
- Develop and present customized solutions leveraging Sprinklr's AI-powered platform to address complex business challenges across service, social, marketing and research
- Collaborate with sales and consulting teams to integrate AI and data science capabilities into clients' existing infrastructures
- Design and showcase advanced automation solutions, including agentic AI, robotic and AI-powered technologies for social, marketing, and contact centers
- Design scalable, high-performance, and cost-efficient architectures leveraging Sprinklr’s Unified-CXM platform
- Provide strategic guidance on data architecture, multi-cloud deployments, API integrations, and hybrid-cloud environments
- Create technical and system architectures for current environments, future landscapes, and solution comparisons
- Collaborate with cross-functional teams to ensure ethical and responsible use of AI in technology solutions
- Lead presales activities that include building and delivering compelling presentations, making solution recommendations, facilitating in-depth technical workshops, assisting with RFPs, and conducting Proofs of Concept (POC) that demonstrate Sprinklr solutions and the value they provide against a customer’s required capabilities
- Collaborate with the Sprinklr ecosystem (i.e. customer success, architects, specialists, engineering, product marketing and others) to configure relevant art of the possible demonstrations and validate customer requirements
- Well versed in design thinking, human centric design focused on experience-oriented solutions and outcomes for enterprise customers
- Must be local to where our customers are and be willing to travel up to 40% of the time
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company benefits
- Compensation & Equity
- Health & Wellness
- Holiday & Flexible PTO
- Learning & Growth
Company HQ
Midtown South, New York, NY
Leadership
Ragy Thomas
(CEO)Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.
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